Brandon Peterson
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Born and raised in Wenatchee Washington, and currently enrolled at Washington State University, and majoring in Hospitality Business Management.
Overview
2
2
years of professional experience
Work History
Culinary Assistant
Mission Ridge Ski And Board Resort
11.2021 - 03.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Front Desk Agent
Campbell's Resort
05.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
BBA - Hospitality Business Management
Washington State University
1815 Wilson Rd, Pullman Wa, 99163 05.2025
High School Diploma -
Wenatchee High School
1101 Millerdale Ave, Wenatchee Wa, 98801 06.2022
Associate of Arts -
Wenatchee Valley College
1300 Fifth St, Wenatchee Wa, 9880106.2022
Skills
- Customer Service
- Proficient in Microsoft Excel
- Problem-solving skills
- Credit and cash payments
Timeline
Front Desk Agent
Campbell's Resort
05.2023 - 08.2023
Culinary Assistant
Mission Ridge Ski And Board Resort
11.2021 - 03.2022
BBA - Hospitality Business Management
Washington State University
High School Diploma -
Wenatchee High School
Associate of Arts -
Wenatchee Valley College
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