Brandon Peterson
Post Falls,ID
Summary
Dynamic sales leader with over 14 years of experience in sales, networking, and customer service excellence. Proven track record of working with diverse customers through consultative selling techniques, consistently exceeding customer expectations, and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Senior Product Specialist
Findlay Toyota
10.2024 - Current
- Increased brand recognition with well-crafted marketing campaigns that effectively showcased product features and benefits.
- Collaborated with cross-functional teams to ensure seamless product launches and updates.
- Mentored junior team members towards professional growth, fostering an environment conducive to knowledge sharing.
- Developed comprehensive training materials, paving the way for smooth onboarding of new team members.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Delivered high-quality products by meticulously monitoring production stages and implementing quality control measures.
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Product or Service product line.
- Utilized specialized software to capture and process data.
- Created customized marketing materials to increase product awareness.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Optimized inventory management, ensuring timely availability of products for customers.
Tesla Advisor
Tesla
05.2023 - 04.2024
- Greet and engage walk-in guests, creating a welcoming atmosphere for effective conversations
- Excite and educate prospective customers through various channels about Tesla's product offerings
- Help build and maintain a robust sales pipeline by collecting customer information and facilitating test drives for potential buyers
- Provide exceptional customer service throughout the sales cycle, including customer education, vehicle preparation, and document completion
- Actively contribute to the achievement of monthly sales and delivery goals by meeting and exceeding individual sales and KPI targets
- Demonstrate expertise in Tesla’s products and services and stay updated on EV trends and local incentives
- Perform additional tasks as assigned to meet business needs, including but not limited to direct deliveries to customer homes
Sales Representative
Parker Toyota
06.2016 - 02.2023
- Directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards by negotiating all pricing and feature options
- Turn prospective customers into sales by overcoming objections through active listening and using discovery based questions in order to relate the right vehicle for their needs
- Finished 2017 6th out 20 sales specialists with 181 vehicles sold
- Finished 2018 4th out of 25 sales specialists with 205 vehicles sold
- Finished 2019 3rd out of 25 sales specialists with 210 vehicles sold
- Finished 2020 4th out of 25 sales specialists with 205 vehicles sold
- Completed and passed the Dale Carnegie class finishing with 2.5 credits
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Finance manager
Parker Toyota
02.2021 - 12.2022
- Process finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations
- Ensure that administrative processes are handled timely and in compliance with company policy
- Establish and maintain strong relations with lenders
- Highly detail-oriented and organized
- Greeting customers to quickly and effectively transition from sales to finance drinking their vehicle purchase process
- Gaining superior product knowledge to effectively recommend financing options and other products to customers
- Structures deals in accordance with lender and dealership guidelines.
Business Account Executive
Verizon Wireless
05.2014 - 06.2016
- Generate leads/new business accounts through cold calling and door-to-door prospecting
- Maintain existing customer base through account maintenance, conference calls and on-site business meetings
- Supporting all B2B strategic goals in Growth, Revenue, and Profitability Sales
- Sales with Machine to Machine administrative requirements and implementation processes
- Support B2B channel by responding to requests from field sales staff to resolve customer issues
- Process orders, equipment preparation, customer deployment, and training
- Help provide business customers with a complete communications solution including wireless, internet and M2M products.
- Provided consultative sales support to customers regarding their business needs.
- Developed and implemented strategies for customer retention and growth.
- Grew account base by identifying and targeting potential clients in the local market.
- Presented product demonstrations to prospective customers, highlighting key features and benefits.
Education
Associates - Frontline Manager Leader Ship
Denver University
Denver, CO06-2024
Skills
- Expertise in Business to Business Sales
- Strong B2B skills in cold calling and door-to-door
- Detail orientated
- Experienced in coaching and development
- Experienced in cross functional team collaboration
- Success-driven strategic thinker
- Excellent leadership, problem-solving & communication skills
- Strong work ethics and dependable
- Presentations and public speaking
- Relationship Building
- Client Engagement
- Computer Skills
- Repairs Scheduling
- Documentation And Reporting
- Service Recommendations
- Data Entry
- Technical Support
- Customer Retention
- CRM Software
- Customer Service
- Strong Work Ethic
- Team Collaboration
- Performance Goals
- Performance Management
- Sales team training
- Sales Tracking
- Lead Generation
- Account Management
- Direct Sales
- Sales territory growth
- Exceptional multi-tasker
- Prospecting skills
Timeline
Senior Product Specialist
Findlay Toyota
10.2024 - Current
Tesla Advisor
Tesla
05.2023 - 04.2024
Finance manager
Parker Toyota
02.2021 - 12.2022
Sales Representative
Parker Toyota
06.2016 - 02.2023
Business Account Executive
Verizon Wireless
05.2014 - 06.2016
Associates - Frontline Manager Leader Ship
Denver University
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