Brandon Petty
Running Springs,CA
Summary
Proven leader in event and operations management, with a track record of enhancing event success and customer satisfaction at Pali Retreat. Skilled in logistics management and critical thinking, I excel in staff management and onsite execution, driving significant improvements in event outcomes. My approach combines strong guest management with strategic venue selection, reflecting a commitment to excellence and efficiency. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Event Services Coordinator
Pali Retreat
09.2022 - Current
- Conducted post-event evaluations to identify areas for improvement, resulting in more successful events over time.
- Ensured smooth event execution by creating detailed timelines and communicating expectations clearly to all parties involved.
- Delivered timely and accurate event reports to management, enabling data-driven decision-making for future events.
- Provided exceptional customer service during the planning and execution of events, resulting in highly positive feedback from clients and attendees.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Trained and supervised event staff to complete tasks on time.
Assistant Manager
Insomnia Cookies
01.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Camp Counselor
PALI Adventures
06.2016 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Operations Manager
Cut N Dry Restoration
12.2020 - 08.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Salesmen
LeafGuard Holdings
01.2021 - 07.2021
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Expanded customer base by attending networking events and building professional connections.
Manager in Training
Hertz Car Rental
10.2018 - 04.2019
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Assistant Manager
The Big E Gaffney
09.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects, tasks.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed strong working relationships with staff, fostering a positive work environment.
Server
Outback Steakhouse
09.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Key Holder
Haggar
09.2017 - 03.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Party Host
SkyZone Entertainment
01.2017 - 06.2017
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Decorated and set tables in accordance with party themes and age groups.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
Assistant Art Curator
Ramapo College Of New Jersey
01.2015 - 06.2017
- Evaluated potential acquisitions against established collection guidelines while maintaining ethical standards within the industry.
- Conducted thorough research on artwork provenance, contributing to the field''s knowledge base.
- Mentored junior curators, fostering professional growth within the field of art curation.
- Coordinated logistics for traveling exhibitions, including transportation, insurance, installation, and documentation requirements.
Stat Keeper
Ramapo College Of New Jersey
09.2012 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Game Greeter
NFL
02.2014 - 02.2014
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Education
Bachelor of Arts - Sociology
Ramapo College of New Jersey
Mahwah, NJ05.2017
High School Diploma -
East Orange Campus High School
East Orange, NJ06.2012
Skills
- Guest Management
- Onsite Execution
- Social Media Promotion
- Venue Selection
- Event Setup and Breakdown
- Events logistics management
- Staff Management
- Scheduling
- Room Setup and Breakdown
- Operations Oversight
- Sales expertise
- Logistics Management
- Critical Thinking
Timeline
Event Services Coordinator
Pali Retreat
09.2022 - Current
Assistant Manager
Insomnia Cookies
01.2022 - 08.2022
Salesmen
LeafGuard Holdings
01.2021 - 07.2021
Operations Manager
Cut N Dry Restoration
12.2020 - 08.2021
Manager in Training
Hertz Car Rental
10.2018 - 04.2019
Assistant Manager
The Big E Gaffney
09.2017 - 01.2019
Server
Outback Steakhouse
09.2017 - 06.2018
Key Holder
Haggar
09.2017 - 03.2018
Party Host
SkyZone Entertainment
01.2017 - 06.2017
Camp Counselor
PALI Adventures
06.2016 - 08.2022
Assistant Art Curator
Ramapo College Of New Jersey
01.2015 - 06.2017
Game Greeter
NFL
02.2014 - 02.2014
Stat Keeper
Ramapo College Of New Jersey
09.2012 - 01.2015
Bachelor of Arts - Sociology
Ramapo College of New Jersey
High School Diploma -
East Orange Campus High School
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