Brandon Pitts
Phoenix,AZ
Summary
As a highly skilled professional with an MBA and a Bachelor’s of Science in Business Management, and a Lean Six Sigma Greenbelt certification, I have a proven track record of successfully creating efficient processes and developing compliant policies and procedures for organizations to meet mandated requirements. My experience includes adhering to compliance standards set forth by state and federal regulatory bodies, and implementing strategies to improve process efficiency, productivity, and staff performance. With a focus on driving operational excellence and achieving organizational goals, I am dedicated to delivering strategic solutions that optimize performance and ensure regulatory compliance.
Overview
16
16
years of professional experience
Work History
Real Estate Investor
Self-employed
Phoenix, AZ
03.2016 - 12.2023
- Assisted in developing real estate projects while ensuring compliance with city planning regulations.
- Successfully managed renovation projects and ensured improvements met quality standards and budget requirements.
- Coordinated scheduling with contractors to ensure work could be completed on time.
- Assessed risks and developed strategies to mitigate events that could aversely impact progress.
- Conducted financial analysis to assess property value and profitability.
Performance Optimization Analyst
Resilient Health
Phoenix, AZ
08.2019 - 12.2020
- Developed CARF compliant processes, policies, and procedures to meet accreditation standards.
- Managed training and licensing compliance for staff to ensure up-to-date qualifications.
- Led meetings with organized agenda and delivered research findings and recommendations to executive team.
- Conducted audits to ensure clinic compliance with HIPAA guidelines.
- Identified root cause issues and implemented streamlined processes that significantly impacted revenue, efficiency, and staff performance.
- Managed project specialists, providing them with necessary resources, support and guidance to enhance their performance.
- Identified patient requirements and implemented efficient, value-driven processes to enhance satisfaction and achieve quality outcomes.
HR Partner and ACA Compliance Officer
Arizona State University
Tempe, AZ
01.2017 - 08.2019
- Created processes and procedures to safeguard sensitive materials in compliance with federal and state regulations.
- Managed ACA reporting and implemented efficient processes and procedures to guarantee the university's continual compliance to ACA regulations.
- Coordinated the yearly project team responsible for conducting ACA reporting to be submitted to the Department of Health and Human Services.
- Spearheaded the creation of key performance indicators to effectively track and evaluate the performance of HR teams.
- Successfully implemented Lean methodologies to standardize processes across multiple HR departments on various campuses, resulting in improved consistency and quality of operations.
- Created original training content to enhance employee learning and development, incorporating best practices and industry trends.
HR and Compliance Officer
Recovery Empowerment Network
Phoenix, AZ
06.2015 - 01.2017
- Managed credentialing and re-credentialing process to ensure legal compliance for staff providing patient care.
- Developed processes and procedures in compliance with Joint Commission accreditation standards.
- Created and implemented a performance management system to evaluate and improve employee performance.
- Developed and implemented process improvement initiatives, resulting in improvement in organizational costs, employee efficiency and performance.
- Conducted training programs on HR policies and procedures to ensure compliance and understanding across the organization.
- Analyzed existing HR processes, identified areas of inefficiency, and proposed solutions for improvement.
Team Lead
Kaiser Permanente, Colorado
Denver, CO
03.2014 - 06.2015
- Collaborated with management staff to devise and implement processes aimed at improving service quality and operational efficiency.
- Played a key role in strategic planning initiatives to align team objectives with organizational goals.
- Coached employees on performance improvement techniques to enhance team productivity and effectiveness.
- Conducted training sessions for staff members to ensure continuous professional development and skill enhancement.
- Served as the subject matter expert, providing guidance and support on complex issues within the team.
Assistant Bookkeeper/Office Manager
Balancing Effect Bookkeeping
Denver, CO
12.2012 - 02.2014
- Monitored inventory levels and placed orders when needed.
- Utilized QuickBooks to generate P&L statements for owner review, demonstrating financial acumen and attention to detail.
- Assisted in recruiting, onboarding and training new employees.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
Operations Coordinator
MasTec
Centennial, CO
08.2011 - 12.2012
- Managed technician database, ensuring accurate and up-to-date profiles with completed trainings and job capabilities.
- Administered operational costs and resources needed to maintain high service levels in my region.
- Assessed upcoming projects to forecast projected resource requirements.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
Supervisor
Sprint
Centennial, CO
04.2008 - 08.2011
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Handed various employee relations issues with HR assistance.
Education
MBA - Business Administration And Management
University of Arizona
01-2019
Lean Six Sigma Greenbelt -
Arizona State University School of Engineering
01-2018
Bachelor of Science - Business Administration And Management
Argosy University
01-2015
Skills
- Accreditation
- Analyzing Business Performance
- Assessing Training Needs
- Auditing
- Budgeting
- Business Intelligence Software
- Business Process Management
- Change Management
- Collaboration
- Communication
- Compliance Management
- Continuous Improvement
- Credentialing
- CRM
- Data Analysis
- Data Entry
- Developing KPI’s
- Developing Metrics
- Developing Policies and Procedures
- Document Management
- Event Coordination
- Financial Analysis
- Implementing Tracking Systems
- Lean Six Sigma
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Sharepoint
- Microsoft Visio
- Microsoft Word
- Monday
- Performance Management
- Process Improvement
- Process Mapping
- Project Management
- Quality Assurance
- Salesforce
- Tableau
- Time Management
- Training and Development
- Workflow Optimization
Timeline
Performance Optimization Analyst
Resilient Health
08.2019 - 12.2020
HR Partner and ACA Compliance Officer
Arizona State University
01.2017 - 08.2019
Real Estate Investor
Self-employed
03.2016 - 12.2023
HR and Compliance Officer
Recovery Empowerment Network
06.2015 - 01.2017
Team Lead
Kaiser Permanente, Colorado
03.2014 - 06.2015
Assistant Bookkeeper/Office Manager
Balancing Effect Bookkeeping
12.2012 - 02.2014
Operations Coordinator
MasTec
08.2011 - 12.2012
Supervisor
Sprint
04.2008 - 08.2011
MBA - Business Administration And Management
University of Arizona
Lean Six Sigma Greenbelt -
Arizona State University School of Engineering
Bachelor of Science - Business Administration And Management
Argosy University
Similar Profiles
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Mike SjostromMike Sjostrom
Construction Worker at Self-employedConstruction Worker at Self-employed
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio