Summary
Overview
Accomplishments
Skills
Work History
Certification
Education
Timeline
Software
Volunteer
Professional Details
Manager
Brandon Plavka

Brandon Plavka

Operations Management
Fox Lake,IL

Summary

Versatile Operations Leader with talents for building high-performing teams and maximizing profit. Emotionally-intelligent organizational partner that excels in cross-functional leadership environments while achieving company objectives. Excellent reputation for problem-solving and decision-making.

Overview

19
19

Years Leadership Experience

10
10

Years Operations Management

10
10

Years Sales Management

Accomplishments

Hireology:

  • In first two months of employment completed a root-cause analysis to solve +16K Hubspot/Salesforce sync errors in existence since 2019 that constrained lead generation workflow for thousands of contacts
  • Pioneered Operations Team Intranet Hub, Data Quality Program, and Workflow Automation Solutions

Epic Health Services:

  • Increased $30M in annual revenue by 5% offsetting an 18% reduction in state reimbursement rates
  • Expanded Pediatric Therapy Services as a multi-state service, Opening the first two locations outside the state of Texas

Concentra Urgent Care:

  • Team achieved New Sales ($1M+) and retained 100% Revenue ($25M) quota every quarter
  • All Clinics maintained Net Promoter Scores above 70, consistently ranking among the highest in the organization

Maxim Healthcare Services:

  • Increased YOY net income over 1000% in two markets
  • Two-time Presidents Club Winner and "Office of the Year" award out of 300+ locations

Skills

Operations Managementundefined

Work History

Management Consultant

Evolutionary Convenience Consulting
Chicago, IL
05.2017 - Current
  • Boosted success of clients' organization by creating performance management strategies, establishing KPIs and implementing operational systems
  • Applied Sales Management and Client Services expertise to support company sales and service functions
  • Evaluated organizational systems to identify workflow and communication issues
  • Analyze financial and operational data to define KPIs and performance metrics
  • Compiled resource utilization data and presented recommended optimizations
  • Developed comprehensive business cases determine ROI
  • Outline service delivery and milestones in consultation with clients then perform service quality assessments

Manager, Sales and Marketing Operations

Hireology
Chicago, IL
06.2021 - 12.2021
  • Operate Sales Operations, Marketing Operations, Enablement, and Data Quality business functions
  • Review financial statements, sales and activity reports, and other data to generate insights on Performance KPI
  • Assess current revenue operating plan to identify opportunities and risk in revenue generation
  • Create and execute a Data Quality Program with goals, objectives, benchmarks, and quality controls to maintain data integrity
  • Administer projects across Business/Revenue Operations, Sales/Marketing, Data Analytics, and Business Intelligence to build and implement solutions to accelerate revenue enablement

Startup Founder

Hydra BPM
Chicago, IL
09.2017 - 06.2021
  • Created and founded a healthcare software to optimize patient workflow in post-acute care settings
  • Product methodology is an industry first in patient workflow optimization
  • Informed workflow decisions based on math and science that are unbreakable by changes in healthcare policy and process
  • Built algorithms simply adapt to those changes effect on workflow
  • Designed a user interface with a single-click user experience
  • Developed key operational initiatives to drive business growth
  • Assess and address business development challenges proactively to mitigate problems
  • Administered budget with controls to prevent overages and minimize burn rate
  • Established, optimized, and enforced business policies to maintain consistency and high-quality standards across industry operations
  • Drove implementation of new market expansion to propel business forward and adapt to market changes

Regional Operations Director

Epic Health Services, Inc
Dallas, TX
04.2016 - 04.2017
  • Operations leadership for 18 therapy home health markets and outpatient clinics including 10+ Operations Directors and 200+ indirect reports generating $32M in revenue and 250K patient visits annually
  • Build and implement operational efficiencies to assure quality, efficient therapy care to achieve region and corporate financial forecast while compliant with organizational and state medical policy and procedure
  • Encourage cross-functional collaboration for driving patient referrals, providing quality patient care, and reducing outstanding A/R
  • Forecast budgets, including human capital, relocations, capital equipment and profitability to meet expected YOY goals
  • Analyze weekly, monthly, and quarterly KPI/Financial data evaluating progress towards performance expectation
  • Prospect potential M&A opportunities for region expansion
  • Market survey, site identification and lease negotiation/execution in new markets

Regional Director

U.S. HealthWorks
Los Angeles, CA
02.2014 - 02.2015
  • Regional leadership with oversight for 18 medical centers, 10 Sales Consultants generating $3.6M in new revenue, $40M in total revenue
  • Manage Sales Operations Team consisting of four Sales Support Analysts supporting +100 sales consultants nationwide
  • Mentor senior team members on leadership skills by observing and providing feedback to promote development and prepare succession planning
  • Conduct 1:1 meeting with team member to manage, coach, or lead based on development needs or goals
  • Review below market pricing proposals then evaluate volume, client complexity, and service delivery to ensure profitability before approval

Regional Sales Manager

Concentra Urgent Care
Orange County, CA
01.2010 - 07.2012
  • Coach, lead, and develop six Account Executives with oversight for ten medical centers generating $1.1M in new revenue, $25M in total revenue
  • Develop and maintain a positive workplace environment through motivation and reinforcement
  • Participate in direct reports contact drop-ins and sales meetings providing feedback to develop sales, process, and presentation skills
  • Manage team performance using role plays, learning sessions and onsite meetings to deepen the Account Executives understanding of their book of business and provide a competitive edge

General Manager

Maxim Healthcare Group
Overland Park, KS
06.2004 - 06.2009
  • Oversight for all business operations to maximize branch profitability
  • Develop leadership and sales skills of Healthcare Recruiters to prepare future leaders
  • Supervise business development and operations staff to meet office goals
  • Create sales and marketing plans to increase market share
  • Service relationships with existing and potential clients
  • Sell Maxim's complete range of services to local healthcare facilities
  • Obtain Joint Commission Certification by monitoring hiring practices and quality control

Certification

01/2021

Education

Bachelor of Science - Health Science, Psychology

Ball State University
08.2000 - 07.2003

Timeline

Manager, Sales and Marketing Operations

Hireology
06.2021 - 12.2021

Startup Founder

Hydra BPM
09.2017 - 06.2021

Management Consultant

Evolutionary Convenience Consulting
05.2017 - Current

Regional Operations Director

Epic Health Services, Inc
04.2016 - 04.2017

Regional Director

U.S. HealthWorks
02.2014 - 02.2015

Regional Sales Manager

Concentra Urgent Care
01.2010 - 07.2012

General Manager

Maxim Healthcare Group
06.2004 - 06.2009

Bachelor of Science - Health Science, Psychology

Ball State University
08.2000 - 07.2003

Software

Salesforce

Hubspot

Looker

Groove

Gong

Chili Piper

Python

SQL

Scripting

JavaScript

React

JQuery

Google Cloud

Google Apps Script

Volunteer

Advisory Board Member, Mar 2021 - Jun 2021
Multiple Companies
Provide insight, recommendations, and expertise for establishing business operations, creating a GTM strategy, and service delivery


Business Mentor, Jan 2021 - Present
BizStarts

Mentored startup business owners and business owners enrolled as Members with BizStarts

Professional Details

  • American College of Healthcare Executives
  • Podcast Host

Similar Profiles

CREATE PROFILE
Brandon PlavkaOperations Management