Brandon Pope

• Improved revenue generation of new hires 21% by implementing new, improved onboarding process
• Evaluated trainee performance to provide individual coaching, tools and constructive feedback
• Developed and designed MS Excel and MS PowerPoint training aids to enhance and simplify training processes
• Analyzed and collected data to track trainee satisfaction and educational trends using Salesforce.
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers

• Evaluated trainee performance to provide individual coaching, tools and constructive feedback
• Assessed and analyzed sales team performance to determine areas of weakness and areas of strength
• Analyzed and collected data to track trainee satisfaction and educational trends using Salesforce.
• Used MS PowerPoint to revise and update training materials and content to reflect new products and techniques
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Compiled and analyzed data to determine approaches to improve sales and performance
• Managed revenue models, process flows, operations support and customer engagement strategies
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns

• Analyzed customer needs to provide customized insurance solutions
• Calculated premiums and established payment methods for sales
• Monitored customer feedback and identified areas of improvement
• Evaluated competitors' products and services to gain competitive advantage
• Conducted research and identified market trends to develop better strategies for sales
• Analyzed risk factors to recommend appropriate coverage levels
• Identified and solicited sales prospects in agency databases
• Created sources for continuous client referrals within community and with businesses using extensive networking skills

• Planned and cased mail in sequence of delivery for designated route.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Explained mail regulations, policies or procedures to postal customers.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

• Supervised operations staff and kept employees compliant with company policies and procedures
• Developed systems and procedures to improve operational quality and team efficiency
• Led hiring, onboarding and training of new hires to fulfill business requirements
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Developed and maintained relationships with external vendors and suppliers
• Analyzed and reported on key performance metrics to senior management
• Introduced new methods, practices, and systems to reduce turnaround time
• Increased profit by streamlining operations

• Maintained quality assurance and customer satisfaction objectives.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Inspected equipment to identify areas of wear or causes of malfunctions.
• Observed equipment operation to diagnose and troubleshoot reported issues.
• Applied critical thinking and research to address complex issues.
• Maintained compliance with regulatory standards and safety requirements.
• Organized work to meet demanding production goals.
• Tested components and systems to evaluate performance and identify concerns.
• Completed job reports and logs immediately following service calls.

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• Founded and managed Brandon Pope State Farm business, growing revenue to $1.5 Million in first year
• Managed day-to-day business operations
• Trained and motivated employees to perform daily business functions
• Established foundational processes for business operations
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
• Conducted target market research to discover customer needs and analyze competitor trends
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins

• Established relationships with key decision-makers within customer's organization to promote growth and retention
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
• Built relationships with customers and community to establish long-term business growth
• Managed accounts to retain existing relationships and grow share of business
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Compiled and analyzed data to determine approaches to improve sales and performance