Brandon Pope
Atlanta,GA
Summary
Detail-oriented Technical Support Specialist and aspiring Data Analyst with hands-on experience in resolving hardware, software, and enterprise system issues. Skilled in troubleshooting Windows environments and translating technical challenges into actionable insights. Committed to leveraging data to enhance processes, identify trends, and drive efficiency.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Intuit
07.2025 - Current
- Resolved complex technical issues across QuickBooks Online and Desktop platforms for high-volume users
- Diagnosed software, account, and system errors through structured troubleshooting workflows, enhancing resolution accuracy
- Documented cases and solutions in Salesforce to improve resolution speed and knowledge sharing
- Delivered clear technical guidance to non-technical customers, leading to improved user success and satisfaction
- Managed QuickBooks transactions, ensuring accuracy and compliance with accounting standards
IT Support Technician
Talladega College
09.2022 - 05.2025
- Installed, configured, and maintained workstations and software environments for optimal user experience
- Managed Active Directory user accounts, permissions, and access control
- Resolved network, login, and device issues, minimizing downtime for users
- Supported 100+ students, faculty, and staff in effectively using campus IT systems
IT Helpdesk Intern
Cox Communications
05.2024 - 08.2024
- Troubleshot hardware failures, software errors, and network connectivity issues to restore user functionality
- Provided frontline technical support through ticketing systems and phone support, ensuring timely resolution of user queries
- Logged incidents and resolutions to create comprehensive IT documentation for future reference
Customer Service Representative
Target
10.2021 - 04.2022
- Provided exceptional customer support in fast-paced retail environment
- Resolved customer issues, escalated concerns, and upheld service standards
Education
Bachelor of Arts - Computer Information Systems
Talladega College
Talladega, AL05.2025
Post baccalaureate program - Machine Learning Program
Morehouse College
Atlanta, GASkills
- Windows, MacOS
- Hardware setup, imaging, and repair
- Password resets, permissions, and access control
- Active Directory
- ServiceNow, Jira, Zendesk, Salesforce
- Software installation, updates, and patching
- Microsoft 365
- DNS, DHCP, TCP/IP
- Python
- SQL
- Excel
- Power BI, Tableau, Matplotlib
- Google Analytics
- Reporting and KPI tracking
Projects
- Water Quality Data Visualization- Built Python dashboards using pandas and Matplotlib
- Sports Data Analytics - Analyzed performance trends using Python and Power BI
- Financial Forecasting Models- Created Excel dashboards for budgeting and projections
Accomplishments
IT Club / Computer Science Club (2023–2025)
• Collaborated on hands-on troubleshooting labs, system builds, and foundational networking and programming projects
• Strengthened technical problem-solving skills through peer learning and real-world simulations
• Collaborated on hands-on troubleshooting labs, system builds, and foundational networking and programming projects
• Strengthened technical problem-solving skills through peer learning and real-world simulations
Timeline
Technical Support Specialist
Intuit
07.2025 - Current
IT Helpdesk Intern
Cox Communications
05.2024 - 08.2024
IT Support Technician
Talladega College
09.2022 - 05.2025
Customer Service Representative
Target
10.2021 - 04.2022
Bachelor of Arts - Computer Information Systems
Talladega College
Post baccalaureate program - Machine Learning Program
Morehouse College