Summary
Overview
Work History
Education
Skills
Programs
Languages
Timeline
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Brandon Portillo

Brandon Portillo

Orlando,FL

Summary

Adaptable and enterprising with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Shift Lead

Zaxby's
03.2024 - 03.2025
  • Left due to hours also conflicting with school scheduling
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Seasonal Worker

Walmart
07.2023 - 02.2024
  • Left due to management not attempting to work with my school schedule and did not consult me
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Educated multi-level retail associates about product attributes and benefits.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.

Cook/Cashier

Zaxbys
03.2022 - 06.2023
  • Went up as shift lead in December 2022
  • Left due to moving plans
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed opening and closing shift kitchen tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Cook and Cashier

McDonald's
05.2020 - 03.2021
  • Left due to travel distance
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed opening and closing shift kitchen tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.

Education

AA - General Studies

Valencia College
Orlando, FL
05.2025

High School -

Winter Park High School
Winter Park, FL
05-2022

Skills

  • Productivity monitoring
  • Production leadership
  • Coaching and mentoring
  • Staff development
  • Inventory management
  • Performance improvement
  • Staff motivation
  • Conflict resolution
  • Quality control
  • Shift leadership
  • Daily reporting
  • Employee training

Programs

Horizon Scholars Program, Maintained 3.0 GPA to meet program standards, Participated in multiple educational workshops in the Orlando community, 100 hours of community service expected by graduation, Met with professional mentor every other week for guidance and support, Certificate in servsafe

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Shift Lead

Zaxby's
03.2024 - 03.2025

Seasonal Worker

Walmart
07.2023 - 02.2024

Cook/Cashier

Zaxbys
03.2022 - 06.2023

Cook and Cashier

McDonald's
05.2020 - 03.2021

AA - General Studies

Valencia College

High School -

Winter Park High School
Brandon Portillo