Brandon Provost
Fulshear,TX
Summary
Experienced Solutions Specialist with good communication skills to effectively convey information and build strong relationships with clients. Multitasking abilities to efficiently handle multiple tasks and projects simultaneously, while organizational skills ensure smooth execution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Principal Solutions Consultant, Enterprise
Gladly Inc.
08.2024 - Current
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
- Performed detailed research of customer business structures to accurately tailor product demonstrations to unique needs of each.
- Recommended specific products/ product features to customers based on unique technical requirements of each.
- Built strong relationships with existing clients, fostering trust and maximizing opportunities.
Senior Solutions Consultant, Enterprise
Gladly Inc.
10.2022 - Current
- Specializing in personalized customer service via CCaaS
- Works closely with customers to identify and solve their most critical business problems
- Hosting discovery sessions for deep understanding of scoping requirements
- Conducting custom, personalized demonstrations
- Critical internal strategy sessions
- Articulate the value of product solutions to a variety of audiences including C-Suite members.
Solutions Engineer
Freshworks
06.2021 - 10.2022
- Works closely with customers to identify and solve their most critical business problems
- Support the sales team by conducting discovery calls and product demonstrations for active deals
- Conducting effective requirements gathering to clearly identify customer problems
- Build and deliver compelling demonstrations of relevant products
- Articulate the value of product solutions to a variety of audiences.
Solutions Engineer
HighRadius
09.2019 - 06.2021
- Technical leadership with customers and prospects for pre-sales engineering
- Discovery of customer's critical business issues and requirements
- High-level solution design to meet customer's requirements
- Participation in and assistance with sales process and closure
- Product demonstrations
- Ensuring accurate pricing of sales proposals and assist in RFP responses
- Drafting and review of business case proposals and contracts as a part of sales cycle.
Sales Operations Analyst
Alert Logic
02.2019 - 09.2019
- Performing Ad Hoc analysis to support all facets of direct and channel performance
- Building and maintaining performance reports and dashboards using SalesForce/Power BI
- Producing weekly channel forecast analysis
- Creating exception reports to effectively monitor SLAs
- Producing overall cumulative performance analyses for internal QBRs
- Preparing and sending out partner agreements to prospective channel partners via Docusign
- Communicating with upper-level management to improve business processes
- Daily activities involve extensive use of MS Excel and MS PowerPoint.
Technical Expert
Apple Inc.
05.2018 - 02.2019
- Assessing hardware and software issues with macOS, iOS, tvOS, and watchOS devices
- Repairing of faulty hardware, data migration, and upgrading outdated software
- Using specific details, analyzing complex situations to create custom solutions and repairing customer relationships.
iOS Programmer
UR International
01.2018 - 05.2018
- Developed and tested iOS applications in Swift 3 & 4 using object-oriented programming
- Marketing of web-based towing systems and applications
- Assisted in creation and development of company iOS towing application.
Education
Master of Business Administration in Information Technology Management -
Southern New Hampshire University
Bachelor of Business Administration in Computer Information Systems (CIS) -
University of Texas Rio Grande Valley
Skills
- REST API, JSON
- Cloud-based services/ Architecture
- Product demonstrations
- Efficient and effective in fast-paced, dynamic work environment
- Advanced working knowledge of sales cycles
- Advanced soft skills and presentation skills
Certification
- ITIL 4 Foundation Level - AXELOS
- Demo2Win
Timeline
Principal Solutions Consultant, Enterprise
Gladly Inc.
08.2024 - Current
Senior Solutions Consultant, Enterprise
Gladly Inc.
10.2022 - Current
Solutions Engineer
Freshworks
06.2021 - 10.2022
Solutions Engineer
HighRadius
09.2019 - 06.2021
Sales Operations Analyst
Alert Logic
02.2019 - 09.2019
Technical Expert
Apple Inc.
05.2018 - 02.2019
iOS Programmer
UR International
01.2018 - 05.2018
Master of Business Administration in Information Technology Management -
Southern New Hampshire University
Bachelor of Business Administration in Computer Information Systems (CIS) -
University of Texas Rio Grande Valley
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