Brandon Radle
Temperance,MI
Summary
Forward-thinking professional offering more than three years of experience working in demanding, deadline-driven environments. Excellent skills in customer relations, making repairs and technician development.
Overview
12
12
years of professional experience
Work History
Lead Field Service Technician
Crown Lift Trucks
02.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Increased team efficiency through clear communication and regular training of junior technicians.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Streamlined processes for troubleshooting and repair, resulting in faster response times.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
Field Service Technician
Crown Lift Trucks
06.2021 - 02.2024
- Improved equipment uptime by conducting regular planned maintenance and timely repairs.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Sales Associate
Bobs Gunshop
03.2017 - 08.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Infantry Fire Team Leader
United States Marine Corps
06.2012 - 06.2016
- Enhanced team performance by implementing effective communication strategies and tactical planning.
- Led successful missions by conducting thorough pre-mission briefings and ensuring team members understood objectives.
- Improved overall unit readiness with consistent training exercises focused on individual skills and teamwork.
- Maintained high levels of discipline, resulting in a cohesive and efficient fire team.
- Achieved mission success through expert navigation skills, leading the fire team safely through complex environments.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
Education
Trade School Diploma - Diesel Technology
Ohio Technical College
Cleveland, OH06.2021
High School Diploma -
Rudyard Area Schools
Rudyard05.2012
Skills
- Mechanical Aptitude
- Diagnostic Testing
- System Installation
- Electrical Systems
- Field Repairs
- Fault diagnosis
- Customer Service
- Teamwork and Coordination
References
Josh Brown
Field Service Manager
(419)262-6441
Ross Bowe
Service Manager
(419)704-5818
Tyler Mayer
USMC
(906)430-1407
Timeline
Lead Field Service Technician
Crown Lift Trucks
02.2023 - Current
Field Service Technician
Crown Lift Trucks
06.2021 - 02.2024
Sales Associate
Bobs Gunshop
03.2017 - 08.2019
Infantry Fire Team Leader
United States Marine Corps
06.2012 - 06.2016
Trade School Diploma - Diesel Technology
Ohio Technical College
High School Diploma -
Rudyard Area Schools
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