Brandon Radle
Staunton,VA
Summary
Forward-thinking professional offering more than five years of experience working in demanding, deadline-driven environments. Excellent skills in customer relations, diagnostics, making repairs and technician development.
Overview
13
13
years of professional experience
Work History
Field Service Manager
Crown Lift Trucks
Staunton, VA
06.2024 - Current
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Led team of up to 16 service technicians in field activities.
Lead Field Service Technician
Crown Lift Trucks
Maumee, OH
02.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Increased team efficiency through clear communication and regular training of junior technicians.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Streamlined processes for troubleshooting and repair, resulting in faster response times.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $30,000.
Field Service Technician
Crown Lift Trucks
Maumee, OH
06.2021 - 02.2024
- Improved equipment uptime by conducting regular planned maintenance and timely repairs.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Sales Associate
Bobs Gunshop
Alpena, MI
03.2017 - 08.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Infantry Fire Team Leader
United States Marine Corps
Camp Pendleton South, CA
06.2012 - 06.2016
- Enhanced team performance by implementing effective communication strategies and tactical planning.
- Led successful missions by conducting thorough pre-mission briefings and ensuring team members understood objectives.
- Improved overall unit readiness with consistent training exercises focused on individual skills and teamwork.
- Maintained high levels of discipline, resulting in a cohesive and efficient fire team.
- Achieved mission success through expert navigation skills, leading the fire team safely through complex environments.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
Education
Trade School Diploma - Diesel Technology
Ohio Technical College
Cleveland06.2021
High School Diploma -
Rudyard Area Schools
Rudyard, MI05.2012
Skills
- Mechanical Aptitude
- Diagnostic Testing
- System Installation
- Electrical Systems
- Field Repairs
- Fault diagnosis
- Customer Service
- Teamwork and Coordination
- Managing service operations
- Client relationships
References
Josh Brown
Field Service Manager
(419)262-6441
Ross Bowe
Service Manager
(419)704-5818
Tyler Mayer
USMC
(906)430-1407
Skills
- Training and mentoring
- Multiple Priorities Management
- Positive Attitude
- Relationship Building
Timeline
Field Service Manager
Crown Lift Trucks
06.2024 - Current
Lead Field Service Technician
Crown Lift Trucks
02.2023 - Current
Field Service Technician
Crown Lift Trucks
06.2021 - 02.2024
Sales Associate
Bobs Gunshop
03.2017 - 08.2019
Infantry Fire Team Leader
United States Marine Corps
06.2012 - 06.2016
Trade School Diploma - Diesel Technology
Ohio Technical College
High School Diploma -
Rudyard Area Schools