Summary
Overview
Work History
Education
Skills
References
Skills
Timeline
Generic

Brandon Radle

Staunton,VA

Summary

Forward-thinking professional offering more than five years of experience working in demanding, deadline-driven environments. Excellent skills in customer relations, diagnostics, making repairs and technician development.

Overview

13
13
years of professional experience

Work History

Field Service Manager

Crown Lift Trucks
06.2024 - Current
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.
  • Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
  • Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
  • Monitored service metrics, identifying trends for continuous process improvement initiatives.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Led team of up to 16 service technicians in field activities.

Lead Field Service Technician

Crown Lift Trucks
02.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving field service issues.
  • Increased team efficiency through clear communication and regular training of junior technicians.
  • Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
  • Streamlined processes for troubleshooting and repair, resulting in faster response times.
  • Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
  • Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $30,000.

Field Service Technician

Crown Lift Trucks
06.2021 - 02.2024
  • Improved equipment uptime by conducting regular planned maintenance and timely repairs.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.

Sales Associate

Bobs Gunshop
03.2017 - 08.2019
    • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
    • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
    • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
    • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
    • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
    • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Infantry Fire Team Leader

United States Marine Corps
06.2012 - 06.2016
  • Enhanced team performance by implementing effective communication strategies and tactical planning.
  • Led successful missions by conducting thorough pre-mission briefings and ensuring team members understood objectives.
  • Improved overall unit readiness with consistent training exercises focused on individual skills and teamwork.
  • Maintained high levels of discipline, resulting in a cohesive and efficient fire team.
  • Achieved mission success through expert navigation skills, leading the fire team safely through complex environments.
  • Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.

Education

Trade School Diploma - Diesel Technology

Ohio Technical College
Cleveland
06.2021

High School Diploma -

Rudyard Area Schools
Rudyard, MI
05.2012

Skills

  • Mechanical Aptitude
  • Diagnostic Testing
  • System Installation
  • Electrical Systems
  • Field Repairs
  • Fault diagnosis
  • Customer Service
  • Teamwork and Coordination
  • Managing service operations
  • Client relationships

References

Josh Brown

Field Service Manager

(419)262-6441


Ross Bowe

Service Manager

(419)704-5818


Tyler Mayer

USMC

(906)430-1407

Skills

  • Training and mentoring
  • Multiple Priorities Management
  • Positive Attitude
  • Relationship Building

Timeline

Field Service Manager

Crown Lift Trucks
06.2024 - Current

Lead Field Service Technician

Crown Lift Trucks
02.2023 - Current

Field Service Technician

Crown Lift Trucks
06.2021 - 02.2024

Sales Associate

Bobs Gunshop
03.2017 - 08.2019

Infantry Fire Team Leader

United States Marine Corps
06.2012 - 06.2016

Trade School Diploma - Diesel Technology

Ohio Technical College

High School Diploma -

Rudyard Area Schools

Similar Profiles

CREATE PROFILE