Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Ransom

Dallas

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Psychiatric care professional prepared for high-impact roles in mental health settings. Proven ability to manage patient care plans and support therapeutic interventions. Strong emphasis on collaborative teamwork and adaptability to dynamic environments. Expertise in patient assessment and crisis management.

Overview

10
10
years of professional experience

Work History

Psychiatric Nurse Assistant II

Terrell State Hospital
05.2024 - Current
  • Educated patients and families about mental health, diagnoses and treatment options.
  • Explained useful coping methods to relieve depression and anxiety.
  • Administered psychotropic medications as prescribed, monitoring side effects and adjusting dosages as needed under physician guidance.
  • Deescalated agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.Collaborate closely with Registered Nurses by providing timely and accurate clinical patient information to support effective care planning.
  • Perform CPR and operate automated external defibrillators (AED) in emergency situations.
  • Respond promptly and appropriately to psychiatric emergencies, utilizing least-restrictive interventions including verbal de-escalation techniques.
  • Assist patients in developing and achieving personal treatment goals through therapeutic engagement and support.
  • Promote independence and self-care by encouraging participation in daily living activities.
  • Accompany patients to off-campus medical and therapeutic appointments, ensuring safety and support during transport.
  • Maintain accurate and timely documentation in accordance with facility reporting procedures and regulatory standards.
  • Utilize basic computer skills for data entry, record keeping, and communication with interdisciplinary teams.
  • Actively promote a safe, structured, and therapeutic environment for all patients.
  • Facilitate or support patient participation in educational and therapeutic classes and programs.

Delivery Driver

Uber
10.2022 - 05.2024
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Obeyed traffic laws and follow established traffic and transportation procedures.

Client Services Specialist

Thomson Reuters
04.2018 - 10.2022
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Responded quickly to meet customer needs and resolve problems
  • Referred unresolved customer grievances to designated departments for further investigation
  • Assisted with new hire orientation and employee training.

Collections/Customer Service Rep.

Great Lakes Borrower Services
01.2017 - 02.2018
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Advised customers of necessary actions and strategies for debt repayment
  • Arranged for debt repayment and established repayment schedules, based on customers' financial situations.

Customer Support/Technical Support Rep.

Verizon
07.2015 - 12.2016
  • Entered commands and observed system functioning to verify correct operations and detect errors
  • Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
  • Troubleshot minor problems and reported larger technical issues
  • Provided efficient and courteous service to customers at all times.

Education

Stephen F. Austin State University

H.Grady Spruce

Skills

  • Salesforce
  • Call Volume and Quality Metrics
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Efficient and Detail-Oriented
  • Call Documentation
  • Data Entry and Maintenance
  • Livechat Messaging
  • Compassionate caregiving
  • Restraint techniques
  • Team collaboration
  • HIPAA compliance
  • Active listening
  • Verbal and written communication

Timeline

Psychiatric Nurse Assistant II

Terrell State Hospital
05.2024 - Current

Delivery Driver

Uber
10.2022 - 05.2024

Client Services Specialist

Thomson Reuters
04.2018 - 10.2022

Collections/Customer Service Rep.

Great Lakes Borrower Services
01.2017 - 02.2018

Customer Support/Technical Support Rep.

Verizon
07.2015 - 12.2016

H.Grady Spruce

Stephen F. Austin State University

Similar Profiles

CREATE PROFILE
Brandon Ransom