Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Brandon R. Caviness

Minneapolis,MN

Summary

Personable and dynamic leader with a proven track record, both fiscally and interpersonally. I excel in any space that values precision, professionalism, and personality, and I am an enthusiastic and passionate member of any team I find myself on. I achieve significant improvements in production quality and budget efficiency, demonstrating exceptional program coordination and collaboration skills, with increase in profits in all departments under my charge.

Overview

11
11
years of professional experience

Work History

Artistic Director

Orthogonal Productions
Minneapolis, Minnesota (MN)
07.2021 - Current
  • Directed rehearsals and provided feedback to actors, singers, dancers, musicians and other performers.
  • Collaborated with creative design team to complete projects on tight deadlines.
  • Trained new employees on responsibilities, agency procedures and guidelines.
  • Designed new on-brand visual elements to effectively convey concepts and messaging.
  • Successfully resolved range of complex artistic development issues.
  • Oversaw all creative aspects of the production process.
  • Created and maintained budgets for each production.
  • Provided constructive criticism throughout the rehearsal process while maintaining positive working environment.
  • Managed own accounts and projects, working within budget and scheduling requirements.
  • Served as a liaison between board members, staff members, volunteers and community partners.

Bartender

Phoenix Theater
06.2021 - Current
  • General cashiering/money handling
  • ID'ing customers to ensure liquor laws are upheld
  • Order taking
  • General cleaning and stocking duties

Garden Center Lead/Grill Specialist

Welna Ace Hardware
02.2022 - 08.2024
  • Determined consumer needs to provide products and services appealing to larger market.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Maintained accurate records of customer interactions and feedback.
  • Analyzed customer needs and recommended appropriate products or services.
  • Participated in ongoing training and compliance activities.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed company's expenditures and developed financial models.
  • Maintained positive working relationship with fellow staff and management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Optician

Look+See Eyecare
08.2021 - 02.2022
  • Pre-screen patients (Corneal topography, Noncontact tonometry, autorefraction, loading Rx into phoropter, building patient records, corneal photography, etc…)
  • Troubleshoot glasses and contact lenses
  • Repair and adjust glasses
  • Explain products and services to patients to help educate them on their eyes and their purchases
  • File patient records
  • Track departmental spending as assigned
  • Appointment setting
  • Patient record building/file keeping
  • Chart sales and upsells

Optician/Optical Support Lead

Warby Parker
11.2019 - 04.2020
  • Troubleshoot glasses to determine errors in eyewear, measurements, or prescriptions
  • Teach staff about lens options or policies to better enable them to sell eyewear to clients
  • Make sure that the optical team is following standards to give clients the best possible experience
  • Repair and adjust glasses
  • Explain products and services to patients to help educate them on their eyes and their purchases
  • Inspect incoming orders to ensure that they are made to specifications

Optician

Target Optical
11.2017 - 04.2019
  • Pre-screen patients (Corneal topography, Noncontact tonometry, autorefraction, loading Rx into phoropter, building patient records, corneal photography, etc…)
  • Troubleshoot glasses and contact lenses
  • Repair and adjust glasses
  • Explain products and services to patients to help educate them on their eyes and their purchases
  • Track numbers to ensure my sales goals were met
  • Upsell products to increase revenue
  • File patient records
  • Appointment setting
  • Patient record building/file keeping
  • Chart sales and upsells

Customer Relations Associate

Ogi Eyewear
07.2016 - 02.2017
  • Answer Phones (40 call minimum/day
  • Average 55+)
  • Place orders for clients
  • Problem solve issues for clients and end users
  • Transfer calls to appropriate departments
  • Enter Data from orders received via fax and email
  • Review orders from Sales Reps for accuracy and finalization
  • Track packages and shipments via FedEx
  • Check inventory and stock to accurately relay availability to clients and staff
  • Manage ESEL orders for Ontario

Assistant Manager

Savvi Formalwear
12.2013 - 02.2015
  • Manage a team of approx
  • 10 people
  • Inventory management/Loss prevention
  • Setting and tracking goals for myself and my staff
  • Working with the central office to create/enforce policies
  • Interview/Hire/Train new team members
  • Manage and rectify guest complaints
  • Assist team to ensure closure of sales
  • Track sales goals
  • Follow up with customers and staff to ensure customer satisfaction
  • Knowledge of products and services offered
  • Explain and show products to customers in an appealing and charismatic manner
  • Explore customer needs/wants to provide accurate recommendations
  • Upsell (I had some of the highest average sales in the company, and had one of the highest dollar weddings in the company)
  • Work bridal shows and in store events to increase traffic

Education

ABO Certification -

01.2023

Diploma -

Coon Rapids High School
Coon Rapids, MN
06-2006

Theatre

Anoka Ramsey Community College
Coon Rapids, MN

Skills

  • Program coordination
  • Stage direction
  • Visual art creation
  • Creative design
  • Curriculum design
  • Managing inventory
  • Artistic collaboration
  • Art conceptualization
  • Creative vision
  • Project design
  • Merchandise display
  • Client relations
  • Staff hiring and management
  • Script analysis
  • Budgeting expertise

References

  • Jillian Simon, General Manager, Savvi, Ridgedale, 763-370-8039, Jilliansimon@savviminnesota.com
  • Adam Boutz, Executive Producer, Orthogonal Productions

Accomplishments

  • Broadway World Regional Awards: Best Direction of a Musical 2024 for "Cabaret"

Timeline

Garden Center Lead/Grill Specialist

Welna Ace Hardware
02.2022 - 08.2024

Optician

Look+See Eyecare
08.2021 - 02.2022

Artistic Director

Orthogonal Productions
07.2021 - Current

Bartender

Phoenix Theater
06.2021 - Current

Optician/Optical Support Lead

Warby Parker
11.2019 - 04.2020

Optician

Target Optical
11.2017 - 04.2019

Customer Relations Associate

Ogi Eyewear
07.2016 - 02.2017

Assistant Manager

Savvi Formalwear
12.2013 - 02.2015

ABO Certification -

Diploma -

Coon Rapids High School

Theatre

Anoka Ramsey Community College

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Brandon R. Caviness