Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Ready

North Little Rock,AR

Summary

Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently demonstrating service-oriented behaviors. Recognizes the importance of understanding customer desires and provides tailored solutions that foster loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

AT&T
08.2018 - Current
  • Managed approximately 30 inbound call from customers with billing issues, technical issues, or general questions regarding service
  • Handles telephone customer contacts
  • Coordinates with all sales channels for retention efforts on existing customer base
  • May sell all products and services offered by the Company
  • May help collect past due balances
  • Maintains appropriate records, prepares required reports, and updates customer accounts
  • Performs other duties as assigned by management.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Mortgage Loan Officer

Arvest Bank
06.2017 - 08.2018
  • Dedicated to delivering great client support and service
  • Identify prospective clients through company generated inbound leads
  • Conduct thorough follow up contact with outbound calls to interested consumers
  • Create relationship building with prospects and clients
  • Analyze client loan qualifications, requirements, goals and expectations
  • Review with client, loan options and terms suited for their individual needs
  • Hands on resolution with all client questions and concerns
  • Oversight of loan process from application to closing
  • Stay current on all new loan products available for customers
  • Compliance with ongoing education for licensing and mortgage industry regulations.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Console Operator

Securitas Security Services USA, Inc
08.2016 - 06.2017
  • The main duties I am responsible for are maintaining the security of the global office of FIS as well as remotely monitoring their other 13 sites
  • I'm physically patrol the area and make sure there is no suspicious activity going on
  • When not on patrol I watch cameras and perform basic office filing along with basic access approvals and denials.
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.

Insurance Sales Agent

TeleTech
09.2015 - 03.2016
  • Duties include selling and informing caller on the different types of Medicare advantage plans available from UnitedHealth care
  • As well as usual call center duties.

Education

Bachelor's - Biological Anthropology

Mississippi State University
Starkville, MS
01.2013

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Problem Resolution
  • Complaint Handling
  • Scheduling
  • Call Center Operations
  • Call Management
  • Data Entry
  • Customer Relations

Timeline

Customer Service Representative

AT&T
08.2018 - Current

Mortgage Loan Officer

Arvest Bank
06.2017 - 08.2018

Console Operator

Securitas Security Services USA, Inc
08.2016 - 06.2017

Insurance Sales Agent

TeleTech
09.2015 - 03.2016

Bachelor's - Biological Anthropology

Mississippi State University

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Brandon Ready