Brandon Reams

• Developed working relationships with partners to merge and exchange consumer information and marketing data.
• Identified consumer interests and key market identifies for new accounts.
• Added consumer purchase dates and updated address changes for current accounts in corporate database.
• Teamed with partners to close deals for sales development.
• - Respond to customer inquiries via phone, email, and web regarding technical data, pricing, delivery, and application information.
• Develop clear and effective quotations for customers, representatives, and regional/industry sales teams.
• Conduct proactive follow-up on open quotes and provide new product information to drive sales.-
• Build and maintain relationships with customers, outside sales, and representatives to generate new business.-
• Support business development through follow-up calls on sales leads.-
• Resolve customer complaints by investigating issues, developing solutions, and escalating recommendations to management.-
• Provide backup support to the Inside Sales team with phone and email assistance.
• - Ensure effective and responsive resolution of customer issues to maintain satisfaction.

Highest performing inside sales associate across the board, leading the team in customer contacts, customer visits, orders and quotes processed, as well as being the only associate to receive more than 1 5 star customer support survey response

• Placed items into bags, boxes or other containers.
• Inspected items for defects and damage.
• Loaded and unloaded items from production line.
• Operated shrink wrap, banding and other wrapping machines.
• Loaded items onto conveyor belts and pallets.
• Sorted and stacked finished items.
• Adjusted machine settings to accommodate different items and packaging materials.
• Secured items for storage or shipment.
• Re-packaged damaged or incorrectly packaged items.
• Utilized adhesive labels and other materials to package items.
• Assembled boxes, cartons and containers to package items.

• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Checked and tested foods to verify quality and temperature.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Answered customers' questions, recommended items, and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Increased sales significantly by upselling higher-end products to customers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Communicated closely with servers to fully understand special orders for customers.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.