Brandon Reese
Leavenworth,Kansas
Summary
This individual is a versatile and skilled professional with experience in crew training, customer service, and volunteer work. They excel at building rapport with new team members and helping them acclimate to their environment, as well as accurately completing orders, replenishing serving stations, and cleaning spills. Additionally, they have volunteered as a Group Facilitator for Give Us the Floor and are known for their empathetic and friendly demeanor.
Overview
3
3
years of professional experience
Work History
Facilitator
Give Us The Floor
07.2021 - 06.2022
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Facilitator
Give Us The Floor
02.2024 - Current
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Crew Member
McDonald's
12.2023 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Trainer
McDonald's
03.2023 - 09.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Crew Member
Taco Bell
09.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Improved customer satisfaction by providing friendly and efficient service at the register.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided exceptional customer service, addressing concerns or issues- promptly and professionally.
Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
McDonald's
06.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Trainer
McDonald's
06.2024 - Current
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Education
Leavenworth Senior High
Leavenworth, Kansas12.2024
Skills
- Problem-Solving
- Continually monitor Restaurant Cleanliness
- Sanitation and cleaning
- Cash Handling
- Task Delegation
- POS Systems
- Coaching and Mentoring
- Facilitation Techniques
- Inclusivity
- Icebreakers
- Customer Service
- Team Leadership
- Time Management
- Clear Communication
- Teamwork and Collaboration
Accomplishments
During my sophomore year at Leavenworth High School (2022-2023), I made the honor roll and received a signed letter from a congressman. I achieved honor roll status again the following school year (2023-2024). Additionally, I hold a certificate for crew training.
Timeline
Crew Trainer
McDonald's
06.2024 - Current
Facilitator
Give Us The Floor
02.2024 - Current
Crew Member
McDonald's
12.2023 - 06.2024
Crew Member
Taco Bell
09.2023 - 12.2023
Crew Trainer
McDonald's
03.2023 - 09.2023
Crew Member
McDonald's
06.2022 - 03.2023
Facilitator
Give Us The Floor
07.2021 - 06.2022
Leavenworth Senior High
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