Brandon Reid
Las Vegas,NV
Summary
Driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 10+ years of related experience and passion for contributing to business success.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
05.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
First Service Residential
The Martin
05.2015 - 09.2022
- Provides training for all new hires assigned to property
- Monitors and controls access to the building
- Monitor Emergency Response System
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Gate Agent
Allegiant Airlines
01.2012 - 07.2014
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Monitored gate areas and addressed security situations with management.
- Communicated with site personnel by relaying information via radio calls.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Education
College of Southern Nevada (CSN)
Las Vegas, NVSkills
- effective communication
- Cross trained
- De-escalating
- Safety education
- Legendary Customer service
- Check ins
- Baggage issues
- Over sells
- Announcements
- Patience
Timeline
Customer Service Agent
Southwest Airlines
05.2023 - Current
First Service Residential
The Martin
05.2015 - 09.2022
Gate Agent
Allegiant Airlines
01.2012 - 07.2014
College of Southern Nevada (CSN)
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Kendrick MaysKendrick Mays
Operations Agent at Southwest AirlinesOperations Agent at Southwest Airlines
Timothy LambethTimothy Lambeth
Station Administrative Coordinator at Southwest AirlinesStation Administrative Coordinator at Southwest Airlines
Charles WeaksCharles Weaks
Ramp Agent at Southwest AirlinesRamp Agent at Southwest Airlines
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora