Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Renford

Macungie,PA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Communications position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 2 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.

Overview

17
17
years of professional experience

Work History

Sports Trainer, Sports Performance

Gifted Training (OWNER)
03.2021 - Current
  • Assessed physical and physiological conditions of athletes to determine eligibility for competition.
  • Delivered emergency care for injured athletes on field or at sporting events.
  • Educated athletes on importance of proper nutrition, rest and hydration.
  • Created and implemented strength and conditioning programs for athletes.
  • Promoted health and well-being of student-athletes with implementation of injury prevention programs.
  • Developed and implemented preventive programs to minimize injuries.
  • Applied therapeutic modalities and procedures to treat injuries.
  • Coordinated care with team doctors, athletes, families and coaches.
  • Supported students in meeting training and conditioning goals.
  • Skilled at working independently and collaboratively in a team environment.

Student Loan Collector (Sallie Mae)

Primary Financial Services
08.2012 - 02.2017
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • helped set up payment plans for costumers for a monthly bases. Also, helped them settle (SIF) or, pay in full (PIF).

Kitchen Manager

Buffalo Wild Wings
02.2010 - 02.2014
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Costumer Service Rep

TeleTech Holdings
09.2006 - 02.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Arts - Communications

Lehigh Carbon Community College
Schnecksville, PA
05.2023

High School Diploma -

Niagara Falls High School
Niagara Falls, NY
06.2006

Skills

  • Oral and Written Comprehension
  • Performance Assessment and Improvement
  • Performance Strategies
  • Microsoft Office
  • Active Listening and Learning
  • Skip Tracing Debtors
  • Communications Strategies
  • Collection Processes
  • Client Interviews

Timeline

Sports Trainer, Sports Performance

Gifted Training (OWNER)
03.2021 - Current

Student Loan Collector (Sallie Mae)

Primary Financial Services
08.2012 - 02.2017

Kitchen Manager

Buffalo Wild Wings
02.2010 - 02.2014

Costumer Service Rep

TeleTech Holdings
09.2006 - 02.2011

Associate of Arts - Communications

Lehigh Carbon Community College

High School Diploma -

Niagara Falls High School

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Brandon Renford