Brandon Repko

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18

years of professional experience

4

years of post-secondary education

Work History

Senior Sales Agent

SelectQuote

Jackson, MI

06.2023 - 10.2023

Provided exceptional customer service to foster client loyalty and satisfaction.
Kept detailed track of sales and customer information in company system.
Participated in store meetings and product training sessions to understand and sell items.
Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Achieved or exceeded company-defined sales quotas.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Contributed to team objectives in fast-paced environment.
Selected correct products based on customer needs, product specifications and applicable regulations.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Recorded accurate and efficient records in customer database.
Set and achieved company defined sales goals.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Kept detailed records of daily activities through online customer database.

Manager

Metro By T-Mobile

Jackson, MI

01.2016 - 06.2023

Maintained professional, organized and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Upsold customers by recommending accessories and promotions to increase revenue.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Tracked and recorded department inventory of products.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Accepted and processed payments and purchases for new equipment using POS system.
Monitored entrances and exits to promote store safety and minimize product loss.
Guided customers to quickly locate merchandise in showroom.
Replenished, faced and organized merchandise on shelving.
Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
Operated product tools, equipment and point of sale terminals.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Created inviting environment for customers by maintaining store organization and cleanliness.
Developed strong rapport with customers and created positive impression of business.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.

Retail Sales Consultant

Sprint

Brooklyn, OH

06.2014 - 10.2015

Management team: Taking care of customer needs, issues and technical problems
Providing customers with excellent customer service, making sure that the entire team goes above and beyond their expectations, leaving customers always satisfied
Helping customers find what they need, including phones and other services that work best for them
Setting up phones, tablets, and other products to customers preference
Achieving and exceeding sales goals monthly, goals given by Sprint
Answered product questions with up-to-date knowledge of sales and store promotions.
Oversaw deposits, processed financial transactions and maintained inventory.

Assistant Manager Tier 2

Ashland Inc

Parma, OH

03.2006 - 04.2014

Worked in a wide range of cities, including: Parma, Medina, Brunswick, North Olmsted, Avon, Willoughby, and Mentor
Consistently averaged 30%+ over goal on sales every month, and averaging over $16,000 per month
Received Employee of the Month Award for July 2008 within the entire market of 27 locations, for achievements of sales and customer service
Helped lead the store in March 2009 to be #2 for market upon sales percentages and customer service responses
Persistence helping other stores with sales, training, and management skills
Responsible for being acting manager when current manager was not available
Followed all duties as main supervisor, while continuing to maintain a successful service center
Responsible for maintaining customer service responses, and sales goals for shop target each month.
Exceeded goals through effective task prioritization and great work ethic.
Worked with customers to understand needs and provide excellent service.

Education

High School Diploma -

Valley Forge High School, Parma Heights, OH

08.2001 - 06.2005

Skills

Technical Skills

Policies and procedures

Negotiation

Verbal and written communication

Creative merchandising

Product line knowledge

Inventory oversight

Customer interaction

Till counting

Organization

Organization and Time Management

Flexible and Adaptable

Dependable and Responsible

Multitasking Abilities

Attention to Detail

Customer Service (10 Years)

Management (10 Years)

Sales (10 Years)

Licensed Insurance Agent

Additional Information

Authorized to work in the US for any employer

Software

Microsoft Word

Microsoft Excel

Kronos

ICIMS

RMS

ILearn

Itunes

Edge

RTPOS

Timeline

Senior Sales Agent - SelectQuote

06.2023 - 10.2023

Manager - Metro By T-Mobile

01.2016 - 06.2023

Retail Sales Consultant - Sprint

06.2014 - 10.2015

Assistant Manager Tier 2 - Ashland Inc