Summary
Overview
Work History
Education
Skills
Community Involment
Accomplishments
Certification
Affiliations
Timeline
Generic

BRANDON REYES-PARRA

Grand Rapids

Summary

I’m a dedicated professional with 5 to 7 years of experience in project management and customer service. I have a strong ability to adapt to different situations and make informed decisions based on data analysis. Working with teams is something I truly enjoy, and I appreciate the opportunity to learn from others. I value having mentors who invest in my growth, while also maintaining my independence. I’m committed to driving projects to success and continuously improving operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Talent Acquisition Intern

Corewell
Grand Rapids
04.2024 - Current
  • Maintained an up-to-date database of applicants, including resumes and contact information.
  • Prepared or maintained employment records using human resources management system software.
  • Analyzed employment-related data and prepared reports.
  • Double-check the data for errors or inconsistencies.

Executive Assistant & Operations

West Michigan Hispanic Chamber of Commerce
Grand Rapids
05.2024 - 04.2025
  • Managed office operations, including scheduling, data entry, and reports.
  • Provided IT troubleshooting for Android issues.
  • Assisted with social media and event coordination.
  • Monitored and ordered office supplies as needed.
  • Acted as a liaison to facilitate communication between executives and stakeholders.
  • Responded to client inquiries about products and services.
  • Performed data entry in MS Excel.
  • Supported the preparation of contracts, invoices, and purchase orders.

Front Desk Assistant

TRIO – GRCC
Grand Rapids
01.2024 - 04.2024
  • Provided customer service.
  • Technical support to schedule advisory appointments.
  • Answer incoming calls.
  • Document student information.
  • Performed administrative tasks such as filing, data entry, photocopying, mail sorting, and scanning documents.

Project Manager, Procurement, Team Lead

Made Renovation
Guadalajara
03.2021 - 02.2023
  • Managed accounts and oversaw project workflows.
  • Analyzed data from various sources, such as surveys, interviews, and focus groups. to inform decision-making related to projects.
  • Coordinated resources across multiple departments and teams, as needed, to complete projects successfully.
  • Analyzed data for procurement efficiency and supplier records.
  • Led teams to achieve project goals, and optimize collaboration.

Intake Coordinator & Customer Support

Helpware
Guadalajara
10.2021 - 03.2022
  • Provided IT and customer support via phone, email, and chat.
  • Managed client records, troubleshooting requests, and service inquiries.
  • Identified customer feedback to improve system efficiency.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Delegated work to staff, setting priorities and goals.

Education

Bachelor of Science - Science of Information

University of Michigan
Ann Arbor, MI
08-2027

A.A - Computer Information Systems Concentration

Grand Rapids, MI
Grand Rapids, MI
04-2025

Skills

  • Beginner Python
  • Learning Tableau
  • Customer service
  • Communication skills
  • Team collaboration
  • Problem-solving
  • Adaptability and flexibility
  • Beginner Python
  • Learning Tableau
  • Customer service
  • Communication skills
  • Team collaboration
  • Problem-solving
  • Bilingual

Community Involment

  • Cesar Chávez Social Justice Committee – Grand Rapids (Jan 2025 – Present)
  • Latino Health 5K WMIHCC Committee – Grand Rapids (Jan 2025 – Present)

Accomplishments

  • President List President List Issued by Charles W. Lepper President of GRCC Aug - 2024
  • President List Dean’s List Issued by Charles W. Lepper President of GRCC Dec – 2024
  • Leaderes Certification issued by Ferris State University - April 2018
  • Futuro Leaders Certification issued by WMIHCC - April 2025

Certification

  • Digital Product Management: Modern Fundamentals: Coursera - Dec 2022
  • Agile Project Leadership: Linkedln - Oct 2022

Affiliations

  • Cesar Chávez Social Justice Committee – Grand Rapids (Jan 2025 – Present)
  • Latino Health 5K WMIHCC Committee – Grand Rapids (Jan 2025 – Present)

Timeline

Executive Assistant & Operations

West Michigan Hispanic Chamber of Commerce
05.2024 - 04.2025

Talent Acquisition Intern

Corewell
04.2024 - Current

Front Desk Assistant

TRIO – GRCC
01.2024 - 04.2024

Intake Coordinator & Customer Support

Helpware
10.2021 - 03.2022

Project Manager, Procurement, Team Lead

Made Renovation
03.2021 - 02.2023

Bachelor of Science - Science of Information

University of Michigan

A.A - Computer Information Systems Concentration

Grand Rapids, MI

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