Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Reynolds

Fort Lauderdale,FL

Summary

Skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Microsoft Organizational skills

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Gms Connect
Fort Lauderdale, FL
05.2023 - 06.2023
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Maintained records of customer interactions, transactions, comments, and complaints.

SMOOTHIE MAKER, Tropical Smoothie
Lauderhill, FL
03.2022 - 10.2022
  • Maintained front-of-house and pick-up window cleanliness to minimize foodborne illnesses
  • Chopped fruit, washed greens and prepared seeds, nut milk and superfood boosters for easy access and minimal customer wait times
  • Created new shakes and smoothies using fresh, available produce to reach wide range of customer preferences
  • Cleaned blenders, mopped and swept floors and stocked coolers
  • Maintained open lines of communication with supervisors and coworkers for smooth store operations
  • Active listening
  • Analytical
  • Training & Development

ADMINISTRATIVE ASSISTANT

St Ann Bay Health Clinic
07.2019 - 07.2019
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files
  • Maintained inventory in supply closet to prevent shortages
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days
  • Friendly, positive attitude
  • Working collaboratively
  • Hospital standards
  • Issue resolution
  • Guest service
  • Responded effectively to customer questions and inquiries and provided information regarding products
  • Organized store by returning all merchandise to its proper place and restocked displays
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Recommended merchandise to customers based on needs and preferences
  • Educated customers on product and service offerings.

GIFT SHOP ASSISTANT

Jewel Runaway Bay Beach & Golf Resort
07.2018 - 07.2018

Education

Associate of Arts - Psychology

Broward College

Skills

  • Technologically savvy
  • Data Entry
  • Customer Service
  • Customer Support
  • Answering Questions
  • Resolving Issues
  • Call Center Customer Service
  • Problem-Solving Skills
  • Training and Development

Timeline

Call Center Representative

Gms Connect
05.2023 - 06.2023

SMOOTHIE MAKER, Tropical Smoothie
03.2022 - 10.2022

ADMINISTRATIVE ASSISTANT

St Ann Bay Health Clinic
07.2019 - 07.2019

GIFT SHOP ASSISTANT

Jewel Runaway Bay Beach & Golf Resort
07.2018 - 07.2018

Associate of Arts - Psychology

Broward College

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Brandon Reynolds