Brandon Richards
Nevada,USA
Summary
Professional Training and Operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and development. Known for effective collaboration and delivering dependable outcomes
Overview
13
13
years of professional experience
Work History
Director of Operations/Training
151 Coffee
01.2024 - Current
- Directed leadership teams for 14 distinct locations overseeing more than 25 million dollars in revenue
- Established and refined training resources and procedures for all training centers
- Established clear development pathways across all levels, promoting proactive employee engagement in career advancement
- Developed comprehensive onboarding and training programs for each new store launch.
- Directed daily operations across various departments, assuring uninterrupted coordination and efficient execution of responsibilities.
- Developed initiatives to enhance revenue through productivity, culture, and customer interaction.
- Oversaw procurement of all company products and equipment.
- Spearheaded opening of company's first and second out-of-state markets.
- Administered budgets, labor, and costs for all 14 locations individually.
- Developed and optimized training frameworks for various levels, spanning Hourly to Regional Operator.
- Cultivated and advanced leaders from General Manager, District Manager, and Regional Operator levels.
- Implemented framework, goals, and organizational strategies across corporate environment
- Communicated directly with VP regarding company initiatives, profits, and culture.
Managing Partner
Texas Roadhouse
01.2020 - 12.2023
- Directed management teams of varying sizes to surpass company standards in revenue, customer satisfaction, and profitability.
- Ranked among top 5 Training Centers within company, 2021
- Managed organization of 17-week training initiative for managers throughout company.
- Guided 50+ managers through training initiatives across 3 years
- Executed weekly and monthly Manager training evaluations and performance reviews.
- Coordinated result tracking and staff training for more than 10 full service restaurants
- Voted Best of Restaurant in The Colony, TX for 3 years
- Streamlined operations across all unit volumes ranging from $50,000 to $200,000
- Oversaw P+L to achieve budgeting objectives weekly, monthly, and quarterly
- Facilitated opening operations and training for 9 new store locations
- Exemplified strong leadership to foster dedication to store goals and training aimed at exceeding industry benchmarks
- Coached managers on incorporating coaching techniques into their leadership styles, fostering a supportive environment for employee development
Senior Kitchen Manager
Texas Roadhouse
01.2018 - 12.2019
Kitchen Manager
Texas Roadhouse
09.2012 - 01.2018
Education
Associate of Applied Science - Business
University of Texas
Tyler, TX05.2015
Skills
- Strategic planning and execution
- Business management
- Process improvement
- Cost control
- Performance analysis
- Team leadership
- Staff training/development
- Recruitment
- P&L management
- Training management
Timeline
Director of Operations/Training
151 Coffee
01.2024 - Current
Managing Partner
Texas Roadhouse
01.2020 - 12.2023
Senior Kitchen Manager
Texas Roadhouse
01.2018 - 12.2019
Kitchen Manager
Texas Roadhouse
09.2012 - 01.2018
Associate of Applied Science - Business
University of Texas
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