Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Brandon Richardson

Brandon Richardson

Shelby Township,MI

Summary

I'm a hard working professional with a proven sales and management track record. And I am seeking an opportunity with your company. With my retail experience and great ability to connect with people and grow the business through great experience. I have over 10 years sales management experience in the action sports community as well as the fashion industry. I've been a valued associate at a number of companies. My experience spans working with small independent retailers to operations in a large franchise setting. I am a competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Driven Sales Supervisor with outstanding organizational skills and workplace focus. Adept in strategy development and staff training. Offering Number years of sales experience and excellent leadership ability.

Overview

21
21
years of professional experience

Work History

Sales Supervisor

Oakley
09.2023 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Manager In Training

Tilly’s
11.2019 - 01.2021
  • Work with the Store Management Team to ensure that each Customer receives an amazing Tillys Experience
  • It starts with modeling exemplary service and selling behaviors, but it also means hiring, training and developing a strong team of Associates, ensuring smooth execution of Store operations, creating a great Store environment.

Store Manager

Zumiez
09.2016 - 10.2017
  • Exhibited excellent teamwork and a strong work ethic by promoting camaraderie
  • Solved unresolved customer issues
  • Strong leader of customer support staff
  • Trained staff on operating procedures and company services
  • Identified individual development needs with appropriate training
  • Maintained up-to-date knowledge of product and service changes
  • Managed work flow to exceed quality service goals
  • Counted cash drawers and made bank deposits
  • Managed staff of 10-25 sales associates, depending on peak and non-peak seasons
  • Managed three assistant managers, as well as 1-2 key holders
  • Assigned employees to specific duties to best meet the needs of the store
  • Hired, trained and evaluated personnel in sales and marketing
  • Scheduled and led weekly store meetings for all employees
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues
  • Trained and developed new associates on POS system and key sales tactics
  • Conducted store inventories once per quarter
  • Maintained knowledge of current sales, promotions, and events
  • Contacted other store locations to determine merchandise availability
  • Planned and directed staff training and performance evaluations
  • Trained all incoming sales team members
  • Promptly resolved all customer requests, questions and complaints
  • Built relationships with customers and the community to establish long-term business growth
  • Attended management training retreats for three years and brought best practices leadership back to the stores
  • Present at national leadership conferences about new company training programs, policies and procedures, and web development at the invitation of Regional and District Managers.

Store Manager

True Religion Brand Jeans
01.2014 - 07.2014
  • Run all operations of the stores business
  • Maintain consistent productivity and profitability
  • Control payroll and loss prevention
  • Utilize company standards and tools to coach best practices to team members
  • Clientel and build a wider customer network
  • Recruit, interview, hire and train potential candidates
  • Handle presentation aspects for the Arizona district
  • Supervise all departments of responsibility
  • (Presentation, Productivity, People) Create action plans to achieve day, week and monthly goals and KPI's
  • Create a constructive learning experience through positive re-enforcement.

Store Manager

Guess
11.2012 - 02.2013
  • Promoted from Co-Manager to Store Manager within three months
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Managed staff of 10-30 sales associates, depending on peak and non-peak season
  • One co-manager and two assistant managers
  • Assigned employees to specific duties to best meet the needs of the store
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Examined merchandise to verify that it was correctly priced and displayed
  • Scheduled and led weekly store meetings for all employees
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues
  • Trained and developed new associates on POS system and key sales tactics
  • Generated repeat business through exceptional customer service
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Identified individual development needs with appropriate training
  • Stocked and replenished merchandise according to store merchandising layouts
  • Alerted customers to upcoming sales events and promotions
  • Identified potential shoplifters through excellent customer service
  • Educated customers about the brand to incite excitement about the company’s mission and values
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Mentored new sales associates to contribute to the store’s positive culture
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Communicated clear expectations and goals to each team member
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Actively pursued personal learning and development opportunities
  • Developed positive customer relationships through friendly greetings and excellent service.

Co-Manager

Guess
08.2012 - 10.2012
  • Supervised a sales force of 20-25 sales associates
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Built relationships with customers and the community to establish long-term business growth
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Responded to customer questions and requests in a prompt and efficient manner
  • Contacted other store locations to determine merchandise availability
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Prioritized helping customers over completing other routine tasks in the store
  • Built relationships with customers to increase likelihood of repeat business
  • Placed special merchandise orders for customers
  • Accurately logged all daily shipping and receiving orders
  • Counted cash drawers and made bank deposits
  • Assigned employees to specific duties to best meet the needs of the store
  • Reported to the store manager regarding all store and staff issues
  • Generated repeat business through exceptional customer service
  • Planned and directed staff training and performance evaluations.

Store Manager

Zumiez
01.2008 - 07.2011
  • Served as store manager at all Zumiez locations in Tucson, AZ for three years
  • Exhibited excellent teamwork and a strong work ethic by promoting camaraderie
  • Increased profits by 47% in 2008
  • Increased profits by 26% in 2009
  • Increased profits by 53% in 2010
  • Achieved store inventories of 1% or less all three years as store manager
  • Solved unresolved customer issues
  • Strong leader of customer support staff
  • Trained staff on operating procedures and company services
  • Identified individual development needs with appropriate training
  • Maintained up-to-date knowledge of product and service changes
  • Managed work flow to exceed quality service goals
  • Counted cash drawers and made bank deposits
  • Managed staff of 10-25 sales associates, depending on peak and non-peak seasons
  • Managed three assistant managers, as well as 1-2 key holders
  • Assigned employees to specific duties to best meet the needs of the store
  • Hired, trained and evaluated personnel in sales and marketing
  • Scheduled and led weekly store meetings for all employees
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues
  • Trained and developed new associates on POS system and key sales tactics
  • Conducted store inventories once per quarter
  • Maintained knowledge of current sales, promotions, and events
  • Contacted other store locations to determine merchandise availability
  • Planned and directed staff training and performance evaluations
  • Trained all incoming sales team members
  • Promptly resolved all customer requests, questions and complaints
  • Built relationships with customers and the community to establish long-term business growth
  • Attended management training retreats for three years and brought best practices leadership back to the stores
  • Present at national leadership conferences about new company training programs, policies and procedures, and web development at the invitation of Regional and District Managers.

Assistant Manager

Zumiez
07.2005 - 01.2008
  • Contributed to annual store sales of $1.4 million per year from 2005-2007
  • Achieved individual sales of $276,000 in 2005
  • 325,000 in 2006
  • And $415,000 in 2007
  • Ranked in the Top 40 in sales four years straight company wide
  • Won numerous company sales contests
  • Top Snowboard hardgoods seller in the AZ district for the year of 2007
  • Attended sales training events for four years and brought best practices leadership and management training back to the store
  • Promptly resolved all customer requests, questions and complaints
  • Helped to increase store volume by 28% within the first year as Assistant Manager
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Managed staff of 10-30 sales associates, depending on peak and non-peak season
  • Assigned employees to specific duties to best meet the needs of the store
  • Instructed staff on appropriately handling difficult and complicated sales
  • Hired, trained and evaluated personnel in sales and marketing
  • Examined merchandise to verify that it was correctly priced and displayed
  • Assisted Store Manager in weekly store meetings for all employees
  • Reported to the Store Manager regarding all store and staff issues
  • Trained and developed new associates on POS system and key sales tactics
  • Generated repeat business through exceptional customer service
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Identified individual development needs with appropriate training
  • Conducted store inventories once per quarter.

Assistant Manager

Pacific Sunwear
05.2003 - 07.2005
  • Counted cash drawers and made bank deposits
  • Managed staff of 10-20 sales associates, depending on peak and non-peak seasons
  • Assisted store manager Interviewing job candidates and making staffing decisions
  • Assigned employees to specific duties to best meet the needs of the store
  • Examined merchandise to verify that it was correctly priced and displayed
  • Reported to the store manager regarding all store and staff issues
  • Trained and developed new associates on POS system and key sales tactics
  • Generated repeat business through exceptional customer service
  • Conducted store inventories once per quarter
  • Described product to customers and accurately explained details and care of merchandise
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Politely assisted customers in person and via telephone
  • Provided an elevated customer experience to generate a loyal clientèle
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
  • Contributed to annual store sales of $1.9 million per year
  • Conducted store inventory every quarter.

Education

Bachelor of Science - Retail and Consumer Science

University of Arizona
Tucson, AZ
05.2016

Associates - Business Administration

Pima Community College
Tucson, AZ
01.2006

High School Diploma - General Studies

Canyon Del Oro High School
05.1998

Skills

  • CSA (Computer Software Applications)
  • Efficient in Microsoft Applications
  • Word
  • Excel
  • Powerpoint
  • Outlook
  • Skype for Business (10 years)
  • CIS103 (Computer Informations Systems)
  • Efficient with Microsoft Windows operating system as well as Mac OS X
  • Sales Presentations
  • Effective selling techniques
  • Sales strategy development
  • Management Support
  • Motivational Skills
  • Sales team assistance
  • Sales Training
  • Store appearance and merchandising
  • Sales Strategies
  • Goals and performance
  • Sales Reporting
  • Sales Coaching
  • Inventory Control
  • Sales team oversight
  • Staff Management
  • Sales expertise
  • Analyzing data
  • Operations
  • Objection handling
  • Staff Training
  • Training staff

References

  • Andres Urreiztieta, Vantage West, (520) 548-5029
  • Anthony Aragon, Geico Insurance Adjuster, (520) 808-0090
  • Dane Sutherland, Sales Executive Cerner Corporation, (816) 885-5872
  • Clede O'Neal, Civil Engineer United States Army, (520) 250-9021

Timeline

Sales Supervisor

Oakley
09.2023 - Current

Manager In Training

Tilly’s
11.2019 - 01.2021

Store Manager

Zumiez
09.2016 - 10.2017

Store Manager

True Religion Brand Jeans
01.2014 - 07.2014

Store Manager

Guess
11.2012 - 02.2013

Co-Manager

Guess
08.2012 - 10.2012

Store Manager

Zumiez
01.2008 - 07.2011

Assistant Manager

Zumiez
07.2005 - 01.2008

Assistant Manager

Pacific Sunwear
05.2003 - 07.2005

Bachelor of Science - Retail and Consumer Science

University of Arizona

Associates - Business Administration

Pima Community College

High School Diploma - General Studies

Canyon Del Oro High School

Similar Profiles

CREATE PROFILE
Brandon Richardson