Brandon Richardson
Orlando,US
Summary
Professional document management specialist with experience in optimizing workflows and ensuring document accuracy. Known for strong collaboration skills, adaptability, and results-driven approach. Proficient in data entry, database management, and document verification. Valued for reliability, attention to detail, and effective communication in team environments.
Overview
20
20
years of professional experience
Work History
Lead Document Processor
AMT
10.2021 - Current
- Processed high volume of petitions with voter signatures for legislative initiatives throughout the country
- Labeled and logged petitions into different categories based on established criteria
- Entered information from petitions into digital logs
- Scanned/photocopied the petitions and reviewing the images for accuracy before uploading them to a verification portal
- Completed audits of logs and reports to ensure accuracy of content sent to management
- Project management experience including overseeing teams of processors, analyzing data trends/forecasting, SWOT analyses, ensuring company policy was upheld and that projects were completed in accordance with applicable directives
Client Support Specialist
ADP
02.2020 - 10.2021
- Demonstrate strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist in the use of ADP products and systems
- Asking relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and held accountable for actions and decisions
- Being knowledgeable on federal, state, and local payroll considerations such as different tax situations based on state and type of company, number of personnel, etc
CSR/SME/Team Lead
24-7 In-Touch
01.2018 - 01.2020
- Provide navigational and technical support for credit monitoring service
- Assist users in general tax guidance and tax product support
- Utilize various computer programs to assist clients
- Ensure member experience is smooth and that issues are handled professionally and efficiently
- Assist new hires with learning policies and procedures and identifying areas for improvement
- Experience working escalated issues and finding known issues and problem areas, product or agent side
- Supervisory experience including recording/reporting, scheduling, corrective actions, and agent development
Transportation Security Officer
TSA
10.2011 - 12.2014
- Operated screening equipment to identify dangerous objects in baggage, cargo and on passengers, and prevented those objects from being transported onto aircraft
- Performed searches, to include hand-wand and pat-down searches
- Controlled terminal entry and exit points
- Interacted with the public, giving directions and responding to inquiries
- Maintained focus and awareness while working in a stressful environment which included noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Monitored new hires to acclimate them to the environment and familiarize them with procedures and policies
Communications Systems Operator
USAF, Tinker Air Force Base
08.2005 - 12.2010
- AWACS team member and performed diagnostic procedures on airborne communications, sensor, computer and electronic systems
- Performed and supervised personnel in operations, maintenance and repairs
- Ran diagnostic procedures on airborne communications, sensor, computer, and electronic systems
- Implemented sound maintenance practices to troubleshoot equipment malfunctions and apply appropriate corrective actions
- Ensured equipment was operationally sound and combat mission ready
- Performed tests and evaluations on newly proposed equipment to determine reliability and maintainability
- Maintained and updated equipment records and computer files
- Interpreted inspection reports and prescribed corrective actions
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Online11-2017
Skills
- Document processing
- Data entry
- Petition categorization
- Document management
- Digital record keeping
- Policy development
- Project management
- Team leadership
- Quality assurance
- Regulatory compliance
- Attention to detail
- Issue resolution
Timeline
Lead Document Processor
AMT
10.2021 - Current
Client Support Specialist
ADP
02.2020 - 10.2021
CSR/SME/Team Lead
24-7 In-Touch
01.2018 - 01.2020
Transportation Security Officer
TSA
10.2011 - 12.2014
Communications Systems Operator
USAF, Tinker Air Force Base
08.2005 - 12.2010
Bachelor of Science - Information Technology
Southern New Hampshire University
Similar Profiles
Dimakatso KgomoDimakatso Kgomo
Rigger Assistant at AMTRigger Assistant at AMT
Brian AdamsBrian Adams
Accountant at AMTAccountant at AMT
Kuhanesan BalakrishnanKuhanesan Balakrishnan
Operation Technician at LINDE AMT SINGAPORE PTE LTDOperation Technician at LINDE AMT SINGAPORE PTE LTD