Brandon Riley
Highland,CA
Summary
My drive to be successful in my passions has pushed me to continue to learn more about being in customer support roles. Being a team player allows me to continually grow in my skills that ultimately helps me be more efficient n the work place.
Overview
7
7
years of professional experience
Work History
Costumer Service / It Support
Upscale Audio
11.2019 - Current
- IT Help Desk-5+ years of experience working in a professional office environment
- - Managing Ticketing systems Hubspot Chat /Intercom
- Coordinate with manufactures for the delivery and tracking for replacement parts
- Leads testing and evaluating of returned product
- Assist with PC set-up of new onboarding employees
- - Inventory processing back-end orders to manufacturers
- Proficient in Microsoft Office (Word, Excel, Outlook)
FOH & In Ear Monitor Engineer
Water Of Life Community Church
08.2017 - Current
- Managed20+ associates, volunteers / In charge of filling needed positions
- Led & orchestrated sound for Young Adult Ministries, memorials, weddings, Sound Engineering, Including EQ, compression, mixing & leveling instruments out audibly & clearly, for main service and individual IEM mixes
- Maintained detailed records of work performed, including troubleshooting steps taken and resolutions achieved
- Managed stage layout & setup
Education
Some College (No Degree) - Film Production With An Emphasis in Production
Grand Canyon University
Phoenix, AZSkills
- IT Help Desk-5 years of experience working in a professional office environment
- - Managing Ticketing systems HubSpot's/Intercom
- Diagnostic reports Updating Hardware & Software
- Troubleshooting with clients on Home Network issues
- Leadership & Managing experience (5 years)
- Ability to prioritize & multitask
- Time management
- Proficient attention to detail
Timeline
Costumer Service / It Support
Upscale Audio
11.2019 - Current
FOH & In Ear Monitor Engineer
Water Of Life Community Church
08.2017 - Current
Some College (No Degree) - Film Production With An Emphasis in Production
Grand Canyon University
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