Brandon Riley
Arlington,TX
Summary
Diligent with customers service with a solid foundation in project management. Proven ability to resolve issues efficiently, enhancing customer satisfaction and loyalty. Demonstrated expertise in utilizing communication and problem-solving skills to address complex inquiries.Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Manager of Business Development
Sugared and Smooth
06.2016 - Current
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Met service targets through successful cultivation of customer connections.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Opportunities for growth within key accounts, leading to further expansion of business relationships.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
- Built relationships with customers and community to establish long-term business growth.
Customer Support Technician
Lyft Driver Service
12.2016 - 2021
- Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
- Created targeted plan to focus on potential clients and meet goals.
- Conducted market research to discover new leads, opportunities and messaging.
Customer Care Representative
Sam's Club
06.2010 - 04.2016
- Maintained focus on ensuring customer satisfaction for high volumes of clients.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Developed thorough expertise in products to assist customers effectively.
Education
Associate Of Business Administration - Project Management
Dallas College
Dallas, TXSkills
- CRM experience
- Remote support
- Call center experience
- Customer empathy
- Documentation and reporting
- Inventory management
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving
- Reliability
- Excellent communication
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Affiliations
•Chambers of Commerce of Dallas
•American Marketing Association
Timeline
Customer Support Technician
Lyft Driver Service
12.2016 - 2021
Manager of Business Development
Sugared and Smooth
06.2016 - Current
Customer Care Representative
Sam's Club
06.2010 - 04.2016
Associate Of Business Administration - Project Management
Dallas College
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