Brandon Roberts
Largo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in troubleshooting.
Overview
7
7
years of professional experience
Work History
Spectrum, Field Technician
Charter Spectrum
05.2019 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
Host
Abe's Place
05.2016 - 05.2019
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Counter Sales
Smoothie King
12.2016 - 01.2018
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Seminole High School
Seminole, FL05.2018
Skills
- Safe Equipment Handling
- Workplace Safety
- Active Listening
- Technical Analysis
- Critical Thinking
- Safety Rules Regulations
- Root Cause Analysis
Timeline
Spectrum, Field Technician
Charter Spectrum
05.2019 - Current
Counter Sales
Smoothie King
12.2016 - 01.2018
Host
Abe's Place
05.2016 - 05.2019
High School Diploma -
Seminole High School
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