Brandon Roberts
Franklin,IN
Summary
Organized and dependable IT support specialist successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and help support others.
Overview
10
10
years of professional experience
Work History
Device Specialist Supervisor
Perry Township Schools
08.2018 - Current
- Delivered administration level updates on technology status.
- Performed failure analysis to determine root causes of reliability failures.
- Tested and analyzed devices to improve performance and reliability.
- Stacked materials to identify areas of improvement and collaborate with unit process teams to address deficits.
- Personally oversaw over eleven schools for damages per device type.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with staff through positive attitude and attentive response.
- Strong use with work order systems such as Asset Tiger and Think Help Desk.
Technology Support Specialist
Perry Township Schools
06.2017 - 08.2018
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Specialized in repairing Chrome books and frequently worked on multiple manufacturer models.
District Tech
Perry Township Schools
01.2017 - 06.2017
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Staff guidance in usage with PowerPoint, Word and Excel via Windows 10.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Direct installs of desktops, sound systems, microphones and other technology related electronics as needed.
- Patched software and installed new versions to eliminate security problems and protect data
Custodian
Franklin Community Schools
03.2013 - 12.2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept south wing of building premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
High School Diploma -
Franklin Community High School
Franklin, IN05.2009
Skills
- Team Development
- Process Improvement
- High-Volume Environments
- Improvement Recommendations
- Organizing and Prioritizing
- Device Repairs, Testing and Adjustment
- Specification Optimization
Accomplishments
- Supervised teams of 3+ staff members.
- Achieved role of supervisor within a year of starting at Perry by completing my leadership work with accuracy and efficiency.
- Achieved positive department praise through my willingness to see a job through and teach others along the way.
- Lead multiple major summer projects.
Timeline
Device Specialist Supervisor
Perry Township Schools
08.2018 - Current
Technology Support Specialist
Perry Township Schools
06.2017 - 08.2018
District Tech
Perry Township Schools
01.2017 - 06.2017
Custodian
Franklin Community Schools
03.2013 - 12.2016
High School Diploma -
Franklin Community High School
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