Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Robinson

Brandon Robinson

Trenton,US

Summary

A dedicated System Administrator with proven expertise in ensuring optimal system performance, reliability, and security. Skilled in installing, configuring, and updating hardware, software, and operating systems. Experienced in developing backup and disaster recovery plans, monitoring system performance, and providing technical support. Demonstrated ability to collaborate with other IT professionals to meet organizational needs and align with business objectives. Proficient in managing user accounts, performing regular system updates, and maintaining system documentation.

Overview

4
4
years of professional experience

Work History

System Administrator

Cross Town IT
10.2022 - Current
  • Ensured optimal performance, reliability, and security by installing, configuring, and updating hardware, software, and operating systems for compatibility and functionality with existing systems.
  • Developed and implemented backup and disaster recovery plans to protect data and minimize downtime in case of system failure or disruption.
  • Developed and maintained basic PowerShell automation scripts to streamline IT operations and system management processes.
  • Monitored system performance and security, identified and resolved technical issues, and provided technical support and assistance to users as needed.
  • Collaborated with other IT professionals and departments to assess and meet organizational needs, improve system functionality, and ensure alignment with business objectives.
  • Monitored and analyzed tenant health and usage metrics, generating reports and providing insights to improve efficiency and user experience.
  • Configured and maintained Exchange Online, SharePoint Online, and Teams, enhancing collaboration and communication within the organization.
  • Managed user accounts and licenses using Microsoft 365 Admin Center, overseeing provisioning, deactivation, and role assignments.
  • Performed regular system updates and maintenance, and maintained system documentation and inventory.
  • Conducted periodic audits of systems, policies, and procedures to ensure compliance with industry standards and regulations.
  • Managed resources such as CPU, memory, and storage for virtual machines, ensuring efficient utilization and performance in VMware.
  • Created and modified firewall rules based on security requirements, ensuring minimal disruption to legitimate traffic using Watchguard firewalls.
  • Lead and support Azure AD hybrid environment including identity synchronization and single sign-on.
  • Assisted with Azure migration projects including on-prem to Azure VM.
  • Configured and deployed Microsoft Intune policies for device compliance, application deployment, and endpoint protection across Windows.

I.T Technician

Cloud Professional Networks
02.2021 - 10.2022
  • Provided extensive technical support and troubleshooting to end-users, demonstrating problem-solving skills and customer service acumen.
  • Thrived in a fast-paced, high-pressure environment, effectively multitasking and prioritizing competing demands, showcasing strong organizational and time management skills.
  • Displayed proficiency in installing, configuring, and maintaining operating systems, software applications, and hardware components, highlighting technical expertise.
  • Managed and prioritized a high volume of support tickets using ConnectWise Manage.
  • Created and maintained detailed documentation of support procedures, troubleshooting steps, and resolutions.
  • Assisted with hardware setup, maintenance, and troubleshooting, including desktops, laptops, printers, and peripheral devices.

Education

The Bachelor of Science - Information Security and Intelligence

Ferris State University
Big Rapids, MI
01-2027

Cisco Networking Academy - CCNA

Henry Ford College
Dearborn, MI
2020

Skills

  • Intune
  • Azure
  • Active Directory
  • Firewalls
  • Switches
  • Access Points
  • Project coordination

Timeline

System Administrator

Cross Town IT
10.2022 - Current

I.T Technician

Cloud Professional Networks
02.2021 - 10.2022

The Bachelor of Science - Information Security and Intelligence

Ferris State University

Cisco Networking Academy - CCNA

Henry Ford College

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