Brandon Robinson
17320 Burbank Blvd #37,CA
Summary
Compassionate and dedicated Medical Caregiver with extensive experience at the State of California, Department of Social Services. Proven ability to develop individualized care plans and advocate for client needs. Skilled in vital signs monitoring and effective communication, enhancing patient well-being and ensuring safety in caregiving environments.
Overview
18
18
years of professional experience
Work History
Medical Caregiver
State of California, Department of Social Services
03.2014 - Current
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored health status and reported changes to healthcare professionals.
- Developed individualized care plans in collaboration with interdisciplinary teams.
- Implemented safety protocols to maintain a secure environment for clients.
- Trained new caregivers on best practices and organizational policies.
- Maintained accurate documentation of care provided and client progress.
- Advocated for client needs, ensuring appropriate resources and support were accessed.
- Contributed to a clean, sanitary environment by maintaining strict infection control practices while performing all caregiving duties.
- Educated patients and families on disease prevention strategies, empowering them to make informed lifestyle decisions.
- Improved overall patient well-being by facilitating therapeutic activities tailored to individual abilities and interests.
- Conducted regular safety checks of the home environment, implementing modifications as needed to reduce fall risk or other hazards specific to each patient''s mobility level or cognitive status.
Customer Service Representative
Walmart
06.2017 - 12.2018
- Trained new representatives on company policies, customer service protocols, and system usage.
- Handled high-volume calls while maintaining composure and professionalism in challenging situations.
- Identified trends in customer feedback to recommend improvements for service quality enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Restaurant Waiter
Crave Cafe
06.2016 - 04.2017
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted in menu knowledge to effectively recommend food and beverage pairings.
- Processed orders accurately and efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Adapted quickly to changing situations during peak service hours to meet customer needs.
- Resolved guest concerns promptly, ensuring satisfaction and repeat business.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
Medical Biller and Coder
Sterling Provider Services
02.2010 - 09.2014
- Processed medical claims using industry-standard software, ensuring accuracy and compliance with regulations.
- Reviewed and coded patient records, maintaining meticulous attention to detail for optimal reimbursement.
- Collaborated with healthcare providers to resolve billing discrepancies and improve claim submissions.
- Implemented updates to coding guidelines, enhancing overall efficiency in billing operations.
- Analyzed billing processes, identifying areas for improvement to reduce errors and improve turnaround time.
- Led initiatives to optimize coding accuracy, resulting in increased first-pass claim acceptance rates.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Customer Service Representative
Direct TV
06.2008 - 06.2012
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers in navigating account management tools and resolving billing discrepancies.
- Provided accurate information about products, services, and promotions to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
Education
Bachelor of Science - Kinesiology
California State University, Northridge
Northridge, CA12.2025
Associate of Science - Kinesiology
Los Angeles Mission College
Sylmar, CA06.2022
Skills
- Vital signs monitoring
- HIPAA compliance
- Dementia care
- CPR and first aid
- Mobility support
- Transfer techniques
- Problem-solving
- Time management
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Patient care
- First aid and safety
- Strong ethics
- Compassion and empathy
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
Timeline
Customer Service Representative
Walmart
06.2017 - 12.2018
Restaurant Waiter
Crave Cafe
06.2016 - 04.2017
Medical Caregiver
State of California, Department of Social Services
03.2014 - Current
Medical Biller and Coder
Sterling Provider Services
02.2010 - 09.2014
Customer Service Representative
Direct TV
06.2008 - 06.2012
Bachelor of Science - Kinesiology
California State University, Northridge
Associate of Science - Kinesiology
Los Angeles Mission College