Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Brandon Robinson

Portland,OR

Summary

A seasoned leader with a proven track record in crisis management, trust and safety, and incident response across both public and private sectors. A career marked by a relentless pursuit of excellence, successfully navigating some of the most complex and sensitive crises for major global brands. Excels at turning challenges into opportunities through strategic vision, strong leadership, and innovative problem-solving. Deeply committed to protecting brand integrity and fostering safe, inclusive environments, bringing the experience and drive needed to lead transformative safety initiatives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Principal Consultant

Love - Robinson Consulting
01.2023 - Current
  • Provided expert consultation for crisis response and management, conducting thorough post-incident analysis and mitigation strategies for serious employee safety and security incidents.
  • Designed and maintained Business Continuity and Disaster Recovery plans, ensuring preparedness for operational disruptions and rapid recovery in the event of crises.
  • Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
  • Provided subject matter expertise to develop tailored safety and risk solutions.
  • Served as trusted advisor for clients navigating complex industry landscapes.

Director Head of - Trust, Safety & Security

Allstate - Avail Car Sharing
01.2019 - 01.2023
  • Spearheaded 24/7 operations and incident management across a network of 20+ locations for Allstate, ensuring seamless, round-the-clock operational continuity and safety.
  • Directed crisis management and rapid incident response strategies, effectively mitigating operational disruptions and safeguarding brand reputation in high-pressure environments.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Leveraged advanced data analytics and machine learning to drive continuous operational improvements, identifying and mitigating risks in real-time.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.

Head of Investigations

Uber
01.2017 - 01.2018
  • Directed Uber's special investigations program across the U.S And Canada
  • Achieved a 98% reduction in average case handling/wait times within six months.
  • Developed and led high-performing teams in high-stakes environments, instilling a culture of operational excellence, continuous development, and proactive problem-solving, while growing the team from 20 to 189..
  • Improved departmental organization with the implementation of a comprehensive case management system.
  • Managed cross-functional teams on sensitive investigations, fostering collaboration and resource-sharing among departments.
  • Analyzed trends in incident reports to proactively identify areas of concern within the organization.
  • Developed training programs for new hires, ensuring they were equipped with essential skills and knowledge to excel in their roles.

Senior Manager - Trust & Safety Crisis Management & Law Enforcement Response

OfferUp
01.2015 - 01.2017
  • Spearheaded the development and management of OfferUp's Trust & Security Team, scaling operations to handle a 3000% increase in incident case volumes year-over-year.
  • Authored and operationalized comprehensive safety and risk management policies, collaborating closely with cross-functional teams including engineering, product, and legal to drive platform-wide safety initiatives.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Manager - Trust and Safety Crisis Response Team

Airbnb
01.2014 - 01.2015
  • Directed a team of 20 crisis response specialists in global case response operations, achieving top 2% performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Team Lead/Lead Trainer

Marion Area Multi-Agency Emergency Communications (METCOM 911)
01.2005 - 01.2014
  • Led NORTAC Tactical Dispatch Unit, senior member North Marion County Crisis & Hostage Negotiation Unit.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed agency's 24/7 operational scheduling, providing seamless coverage.
  • Served as agency Public Information Officer (PIO) for significant events and incidents and administered mass-communication and reverse 911 program. (Everbridge

Education

Bachelor of Arts (BA) Program - Criminal Justice - Technical Management

DeVry University
Portland, OR

Skills

  • Crisis Management & Leadership & Crisis Communications
  • Incident & Reputational Risk Management
  • Trust & Safety Program Development
  • Brand Protection & Reputation Management
  • Emergency Management & Preparedness
  • Security/Safety Policy Creation & Implementation
  • Threat & Risk Assessments
  • Business Continuity Planning
  • Organizational & Operations Development

Certification

  • Basic, Advanced & Telephone Interview Certified (Wicklander-Zulawski)
  • Certified Field Training Officer (FTEP)
  • Certified Tactical Incident Dispatcher
  • Certified Crisis Intervention Responder
  • Certified Oregon Police Officer (Oregon State Police Unified Cadet Academy - DPSST)
  • Incident Command System (ICS) & NIMS certified in 100,200,300,400, & IS-700,800 (FEMA)
  • Physical Security Program Management (ASIS)
  • Certified Hostage & Crisis Negotiator (FBI)

Affiliations

  • American Society for Industrial Security (ASIS)
  • National Association for Behavioral Intervention and Threat Assessment (NABITA)
  • Association of Threat Assessment Professionals (ATAP) - Prior Member
  • Marion Area Multi-Agency Emergency Communications (METCOM 911)

Timeline

Principal Consultant

Love - Robinson Consulting
01.2023 - Current

Director Head of - Trust, Safety & Security

Allstate - Avail Car Sharing
01.2019 - 01.2023

Head of Investigations

Uber
01.2017 - 01.2018

Senior Manager - Trust & Safety Crisis Management & Law Enforcement Response

OfferUp
01.2015 - 01.2017

Manager - Trust and Safety Crisis Response Team

Airbnb
01.2014 - 01.2015

Team Lead/Lead Trainer

Marion Area Multi-Agency Emergency Communications (METCOM 911)
01.2005 - 01.2014

Bachelor of Arts (BA) Program - Criminal Justice - Technical Management

DeVry University

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