Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandon Rodriguez

Lexington,KY

Summary

I am a former business owner who knows the ins and outs of what it takes to run and manage not only a storefront but a team to get any job I or the company may need done. I have had to run a store and events with up to ten individuals working under me. While other times having to run things with as little as one extra person. I am adept when it comes to the upfront and behind-the-scenes side of business management. From dealing with quarterly taxes and marketing to making sure a good relationship is kept with our supply companies. Along with meeting and exceeding sales goals and keeping good healthy relationships with customers and business associates.

Overview

9
9
years of professional experience

Work History

Logistics Coordinator

TQL
Lexington, KY
10.2023 - Current
  • Analyzed data to identify cost-saving opportunities in the logistics process.
  • Developed and maintained relationships with vendors, carriers, and customers to ensure efficient shipping of goods.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Prepared budgets for transportation expenses based on projected volume, seasonality, and existing contracts.
  • Ensured accurate completion of customs documents for international shipments as required by law.
  • Conducted regular reviews of supplier performance metrics such as on-time delivery rate, and fill rate.
  • Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
  • Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Created reports on freight costs, delivery timelines, invoices, and other related information.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Maintained up-to-date knowledge of relevant laws, regulations, and best practices pertaining to logistics operations.
  • Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
  • Analyzed logistics performance data to identify trends and areas for improvement.
  • Evaluated the environmental impact of logistics operations and implemented green initiatives.
  • Supported the logistics department by leveraging existing resources with cost-effective savings.
  • Developed training materials and conducted sessions for new logistics staff members.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.
  • Monitored and reported on transportation costs, ensuring adherence to budget constraints.
  • Assisted in the development of logistics strategies to support business growth and expansion.
  • Negotiated contracts with shipping and freight companies to secure lower transportation costs.
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Developed and implemented efficient routing strategies to minimize delivery times and costs.
  • Utilized logistics software to optimize supply chain processes and improve efficiency.
  • Reviewed logistics performance with customers against service agreements, targets, and benchmarks.
  • Maintained records of damaged goods, backorders, and applicable regulatory reporting.
  • Managed movement, sorting, and loading of supplies to keep deliveries on schedule.

Process Assistant

Amazon
Lexington, KY
09.2021 - Current
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Assisted in the development of operational policies and procedures to ensure compliance with company standards.
  • Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
  • Identified potential risks associated with processes and recommended corrective actions.
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Developed process upgrades to improve production rates and reduce costs.
  • Worked manufacturing shifts in various capacities to understand and experience process issues and potential improvements firsthand.
  • Communicated with management, and line workers to understand process improvement areas and collaborate for solutions.
  • Maintained positive working relationships with fellow staff and management.
  • Analyzed key performance indicators to identify effective strategies.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Health Ambassador

Walmart
Colorado Springs, Colorado
01.2021 - 08.2021
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Coordinate activities with other supervisory personnel or with other work units or departments
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
  • Confer with customers by telephone or in person to provide information about products or services
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Properly assess each employee that comes in for work and check for symptoms of COVID-19 and send those who fail, home until company issued suspension is lifted.

Owner

Bermuda Esports
Colorado Springs, Colorado
08.2015 - 10.2020
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Create, maintain, and enter information into databases.Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Filed tax returns and prepared governmental reports in compliance with strict standards
  • Trained new employees on accounting principles and company procedures
  • Gather and organize information to plan advertising campaigns
  • Compile lists describing product or service offerings
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Solicit sales of new or additional services or products
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Schedule client appointments
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
  • Keep areas neat while working and return items to correct locations following demonstrations
  • Sell products being promoted and keep records of sales
  • Suggest specific product purchases to meet customers' needs
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers
  • Instruct customers in alteration of products
  • Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information
  • Contact businesses or civic establishments to arrange to exhibit and sell merchandise
  • Work as part of a team of demonstrators to accommodate large crowds
  • Provide product information, using lectures, films, charts, or slide shows
  • Stock shelves with products
  • Use computers to produce signage
  • Take photographs of displays or signage
  • Plan commercial displays to entice and appeal to customers
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

Education

Associate of Applied Science - Fire Protection Services

San Jacinto College
05.2014

High School Diploma - General Studies

North Shore Senior High
06.2012

Skills

  • Time Management Expert
  • Technical Support Experienced
  • Managing Work Teams Experienced
  • Retail Sales Skillful
  • Customer Service Expert
  • Marketing Skillful
  • Teamwork Expert
  • Communication Expert
  • Problem Solving Experienced

References

References available upon request.

Timeline

Logistics Coordinator

TQL
10.2023 - Current

Process Assistant

Amazon
09.2021 - Current

Health Ambassador

Walmart
01.2021 - 08.2021

Owner

Bermuda Esports
08.2015 - 10.2020

Associate of Applied Science - Fire Protection Services

San Jacinto College

High School Diploma - General Studies

North Shore Senior High

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