Hi, I’m
Brandon Rodriguez
Tucson Estates,AZ
Summary
Detail-oriented Food Handler with a proven history of maintaining clean kitchens and ensuring customer satisfaction through exceptional service. Efficiently completes tasks in fast-paced environments and handles food properly. Service-driven team player with a talent for building connections that result in a loyal customer base.
Overview
16
years of professional experience
Work History
SPROUTS
Service Deli Clerk
05.2023 - Current
Job overview
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Olive Garden
Server
01.2016 - 01.2022
Job overview
- Processed payments
- Serve tables
- Pre-bus Made sure the condiments were refilled laying out napkins and utensils
- Maintained proper dining experience, delivering items, fulfilling customer
- Performing basic cleaning tasks as needed or directed by supervisor
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cheddars Scratch Kitchen
Server
01.2014 - 02.2016
Job overview
- Processed payments
- Greeted customers
- Cleaned tables and served drinks
- Set tables
- Cash Handling
- Stayed updated on current menu choices, specialties and menu deviations
- Suggested desserts and drinks, removed courses, refilled glasses
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Neon Desert Music Festival
Bartender
01.2015 - 02.2015
Job overview
- Operated mobile draft beer system
- Restocked bottles and mixers as needed
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Auto Zone
Clerk
01.2012 - 01.2014
Job overview
- Customer Service
- Cash Handling
- Assisting customers in finding parts and products using the electronic or paper catalogs.
- Ability to diagnose automobile problems and recommend solutions
- Maintained product knowledge and current promotions through AutoZone systems and information sources
- Utilized OBDII to read codes from customer’s automobiles
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
McDonalds
Team Member
01.2009 - 01.2012
Job overview
- Received orders, cash handling, and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management
- Mastered Point of Sale (POS) computer system for automated order taking
- Carefully maintained sanitation, health, and safety standards in all work areas
- Served fresh, hot food with a smile in a timely manner
- Unloaded delivery truck and restocked shelves
- Cleaned and disinfected the kitchen for preparation, and washed dishes
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bartending Academy of Tucson LLCTucson, AZ
Certificate of Bartending
01.2014
University Overview
- How to open and close down a bar
- Bartending equipment and speed techniques
- Hands on training and practice behind a real bar in over 100 of the most popular basic and fancy drinks
- Knowledge of liquors, beers and wines
- Customer service and suggestive selling techniques
- Sanitation, hygiene and health
- National Restaurant Association Safe Serve Alcohol Awareness Program
- Handling draft and bottled beer
Mayfield High SchoolLas Cruces, New Mexico
High school diploma
01.2011
University Overview
- Relevant Coursework: Culinary Arts
- Professional Development: Computers
- Extracurricular Activities: DJ
Skills
- Sauce and dressing knowledge
- Knowledge of widely recognized brands
- Strong oral presentation skills
- Consistent self-confidence
- Critical thinking abilities
- Critical thinking skills
- Optimistic outlook
- Accurate cash processing
- Effective problem resolution
- Hygienic food management
- Hygiene and sanitation practices
- Meal preparation expertise
- Menu planning
- Culinary item preparation
- Experience with sanitation compliance
- Cleaning and sanitizing
- Food safety protocols
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Won "Employee of the Month" award each month for three months in a row.
Timeline
Service Deli Clerk
SPROUTS
05.2023 - Current
Server
Olive Garden
01.2016 - 01.2022
Bartender
Neon Desert Music Festival
01.2015 - 02.2015
Server
Cheddars Scratch Kitchen
01.2014 - 02.2016
Clerk
Auto Zone
01.2012 - 01.2014
Team Member
McDonalds
01.2009 - 01.2012
Bartending Academy of Tucson LLC
Certificate of Bartending
Mayfield High School
High school diploma
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