Brandon Rodriguez

• I remained calm and confident while effectively resolving issues during big stressful events.
• Conducted guest screenings using a handheld metal detector and company-issued iPad with the Evolv system.
• Responded to guest inquiries by providing information and assistance to ensure a positive experience.
• Patrolled interior areas of the building to ensure there were no break-ins.
• Shadowed my immediate supervisors as part of my training to gain hands-on experience.
• I occasionally assist with providing break coverage for my co-workers.

• Secured premises and personnel by patrolling property and monitoring CCTV cameras utilizing lobby computer.
• Monitored the metal detector area.
• Completed building and grounds patrol in a company vehicle every hour.
• Patrolled truck gate and verified information from third party vendors entering shipping and receiving area.
• Responded and investigated any concerns with the alarm system.
• Generated badges to authorize employees, visitors and third party vendors access to building.

• Inspected clothing & other items that were returned by customers requesting a refund.
• Entered all completed customer information into the system to start the packaging process.
• Packaged all completed items, printed labels and sent them to customer service for the final refund process.
• Met the assigned quota to process 15 items per hour from beginning to end.
• Assisted other departments when assigned by my supervisor.
• Trained and certified to operate various machinery.
• Operated electric pallet jack, stand up fork lift, stand up reach forklift, order picker and turret fork lift.
• Operated electric pallet jack and material moving equipment to receive and transport items from various warehouse locations including shipping & receiving area.

• Tracked inventory & supplies including down stocking using company system called a zebra phone.
• Organized racks and shelves to maintain store visual appeal.
• Engaged customers and promote specific merchandise.
• Responsible for taking out trash from my department.
• Responsible for watering the plants from lawn and garden.
• Helped out with freight and other departments as needed.

· Processed POS transactions, including checks, cash and credit purchases or refunds.

· Replenished floor merchandise and organized shelves, racks and bins for optimal appearance.

· Counted cash in register drawer at beginning and end of shift.

· Answered questions about store policies and concerns to support positive customer experiences.

· Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

· Assisted customers by answering questions and fulfilling requests.

· Refilled ice bin with bags weighing up to 20 pounds.

· Performed closing duties including counted money from register, wiped down my work station and swept the aisles.