Brandon Rose
Missouri City,Tx
Summary
Proven Automotive Service Advisor with a track record at Sterling McCall Toyota, adept in enhancing customer satisfaction and loyalty through expert service advising and relationship building. Skillfully diagnoses vehicle issues, leading to a reduction in repair times by optimizing service department processes. Excels in customer relations and efficient complaint handling, ensuring a seamless service experience.
Overview
14
14
years of professional experience
Work History
Automotive Service Advisor
Sterling Mccall Acura
01.2024 - 01.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
Automotive Service Advisor
Sterling McCall Toyota
01.2011 - 01.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Education
Bachelor of Arts - Kinesiology
Ouachita Baptist University
Arkadelphia, AR05-2009
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Organization
- Follow-up skills
- Warranty processing
- Estimating costs
- Appointment scheduling
- Service writing
- Service advising
- Repair recommendations
- Service estimates
- Customer service
Timeline
Automotive Service Advisor
Sterling Mccall Acura
01.2024 - 01.2025
Automotive Service Advisor
Sterling McCall Toyota
01.2011 - 01.2024
Bachelor of Arts - Kinesiology
Ouachita Baptist University
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