OnBase
Brandon Royal
Rahway
Summary
I am extremely hardworking and reliable, possessing excellent communication skills. I am an established call center professional, skilled in the expansive roles of healthcare payments, with extensive research and customer resolve. I work well with little or no supervision and can adapt to diverse situations with ease due to my problem-solving attitude. I learn new tasks quickly and adapt well to new environments, demonstrating the capability to work effectively in diverse situations.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Zelis Healthcare
10.2022 - Current
- Answer incoming calls from healthcare providers, clients, and members nationwide
- Achieves call resolution through provider education on both inbound and outbound calls
- Communicated with providers, clients and members according to company policies, procedures and processes in a professional and courteous manner
- Research and explore answers and alternative solutions; escalate unresolved problems
- Meet call center performance metrics of productivity and quality assurance
- Provide daily inventory of assigned supply, requisition, and restock supplies to par levels
- Update customer accounts and resolve customer issues daily
- Develops and sustains productive customer relationships
- Present information thoroughly and professionally to customers and team members
- Knowledge and utilization of JIRA system
- Proficient in Compass, OnBase and Prizem
- Adherence to HIPPA, Compliance & Security policies
Client Inventory Specialist
Peloton
10.2020 - 09.2022
- Provided exceptional customer service, assisting customers in setting up/troubleshooting Peloton’s products
- Maintained an elevated level of customer satisfaction through effective communication skills
- Updated customer accounts and resolved customer issues daily
- Operated reach truck to move pallets, products, and inventory as needed
- Utilized RF scanner to read barcodes and transfer product information into the company’s network system
- Verified various products, conditions, amounts, and completed related paperwork electronically
- Rotated stock and ensured storage areas were clean and maintained
- Provided daily inventory of assigned supply, requisition, and restock supplies to par levels
- Monitored the usage of stock, labeled products with barcodes, and organized shelves
- Prepared merchandise for shipment, inspected delivery inventory supplies, and returned damaged items
- Adhered to and prioritized Peloton’s standards of safety for myself and team members
- Presented information thoroughly and professionally to customers and team members
Chemical Operator
Veolia Environmental Co
07.2019 - 10.2020
- Started up and shut down (normal and emergency) plant systems and components
- Operated, monitored, and controlled plant systems; visually inspected and monitored equipment and process conditions
- Prepared equipment for maintenance work
- Reviewed, followed, and revised process operating procedures, maintenance procedures, and safety procedures
- Troubleshot equipment to restore operation
- Reviewed charts and logs to identify potential or actual problems
- Identified system problems to stabilize the plant to normal conditions
- Trained new operators in the area, reinforcing safety and environmental principles
- Seasonal
Security and Safety Officer/Security Coordinator
Duke Farms (Motivated Security Agency)
12.2016 - 07.2019
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controlled traffic by directing drivers
- Provided excellent customer service in person, via telephone, and email to employees, vendors, and visitors
- Completed reports by recording observations, information, occurrences, and surveillance activities, obtaining signatures
- Immediately responded to emergencies to provide necessary assistance to employees and customers
- Maintained environment by monitoring and setting building and equipment controls
- Maintained organization's stability and reputation by complying with legal requirements
- Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributed to team effort by accomplishing related results as needed
Education
Certification - New Jersey Security Officer (SORA) License
Union County College
Cranford, NJ11.2017
Associate of Arts - Journalism And Mass Communication
Union County College
Cranford, NJ06-2017
High School Diploma - undefined
Rahway High School
Rahway, NJ06.2015
Skills
- Problem Resolution
- Relationship Building
- Data Entry
- Time Management
- Adaptability
- Critical Thinking
Software
PriZem
JIRA
Compass
Microsoft Word
Microsoft Excel
Timeline
Customer Care Specialist
Zelis Healthcare
10.2022 - Current
Client Inventory Specialist
Peloton
10.2020 - 09.2022
Chemical Operator
Veolia Environmental Co
07.2019 - 10.2020
Security and Safety Officer/Security Coordinator
Duke Farms (Motivated Security Agency)
12.2016 - 07.2019
High School Diploma - undefined
Rahway High School
Certification - New Jersey Security Officer (SORA) License
Union County College
Associate of Arts - Journalism And Mass Communication
Union County College
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