Brandon Royster
South Euclid
Summary
Dynamic leader with a proven track record at Leo’s Italian Social, adept in team leadership and customer service management. Excelled in transforming challenges into opportunities, boosting patronage through exceptional problem-solving. Skilled in multitasking and fostering professional growth, significantly enhancing operational efficiency and employee satisfaction without compromising quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Leo’s Italian Social
10.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with guest to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Kitchen Manager
Condado Tacos
09.2020 - 08.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Front Desk Manager
Holiday Inn
08.2018 - 09.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Field Sales Representative Intern
Hello Fresh
02.2017 - 08.2018
- Maintained organized records of client interactions, follow-ups, and closed deals for efficient reporting purposes.
- Assisted in the creation of targeted sales pitches that resonated with prospective clients across various industries.
- Boosted customer satisfaction by providing excellent product knowledge and tailored sales presentations.
- Mentored junior sales team members, fostering professional growth and skill development.
- Collaborated with marketing department to create effective promotional materials for field use.
- Streamlined sales processes by utilizing CRM tools for improved lead tracking and communication management.
General Manager
Crumbs Bake Shop
09.2012 - 12.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Bachelor Of Administration - Marketing Management
Adelphi University
Garden City, NYBachelor In Architectural Science - Business Management
Cleveland State University
Cleveland, OHSkills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service management
- Critical thinking
- Work Planning and Prioritization
Certification
Serve safe certified
Timeline
Service Manager
Leo’s Italian Social
10.2024 - Current
Kitchen Manager
Condado Tacos
09.2020 - 08.2024
Front Desk Manager
Holiday Inn
08.2018 - 09.2020
Field Sales Representative Intern
Hello Fresh
02.2017 - 08.2018
General Manager
Crumbs Bake Shop
09.2012 - 12.2017
Bachelor Of Administration - Marketing Management
Adelphi University
Bachelor In Architectural Science - Business Management
Cleveland State University
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