Brandon Ruiz
Richmond,USA
Summary
Tech-savvy and detail-oriented Optician with over 5 years of experience in clinical and retail eye care environments, seamlessly blending strong technical knowledge with exceptional patient service. Bilingual in English and Spanish, effectively communicating with diverse clientele to enhance their experience. Proficient in troubleshooting technology issues, training team members, and optimizing operations through cloud platforms, Microsoft Office, and POS software. Additional expertise in basic accounting, reporting, and data integrity supports efficient and accurate back-office functions.
Overview
6
6
years of professional experience
Work History
Optician / Technology Liaison
Houston Eye Associates
01.2024 - Current
- Act as technology liaison to support EMR, imaging tools, and equipment functionality
- Train team members on software updates, cloud systems, and tech workflows
- Perform accurate diagnostic testing using autorefractors and retinal imaging
- Troubleshoot hardware/software issues and streamline digital office operations
- Maintain HIPAA-compliant records with attention to detail and patient confidentiality
- Assisted patients in selecting appropriate eyewear based on lifestyle and aesthetic preferences.
Administrative & Clerical Assistant
Church of Christ Ebenezer Ministries
10.2019 - Current
- Managed clerical tasks including scheduling appointments, maintaining weekly calendars, and preparing team reminders.
- Managed scheduling for church events, ensuring smooth operations and effective communication among staff.
- Coordinated volunteer activities, enhancing community engagement and support for church initiatives.
- Prepared reports on membership activities, providing insights to leadership for strategic decision-making.
- Supported the creation of compelling presentations utilizing graphic design elements that effectively communicated key messages to stakeholders.
- Organized and procured necessary supplies for church operations and events.
- Researched venues, negotiated costs, and coordinated logistics for retreats and special events.
- Collected payments, maintained accurate bookkeeping, and tracked financial transactions for retreats, cafeteria operations, and fundraising activities.
- Generated financial and activity reports for leadership and implemented restructuring of service teams to improve efficiency.
- Coordinated communication and scheduling for youth and men’s ministry programs.
Assistant Manager / Optician Liaison
National Vision, Inc.
11.2019 - 01.2024
- Assisted with the implementation and daily use of POS and patient scheduling systems
- Led team in optimizing inventory management processes, improving operational efficiency.
- Developed training programs for new staff, enhancing onboarding experience and retention rates.
- Conducted performance reviews, providing constructive feedback to enhance team development and productivity.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supported team with basic system troubleshooting and digital inventory management
- Delivered bilingual customer support and education on lens technologies
- Tracked transactions, sales orders & refunds
- Trained new hires on software usage, workflow standards, and service protocols
Education
High School Diploma -
Harmony School of Innovation
Sugar Land, TX06-2018
No Degree - Psychology, Accounting, Introduction to Graphic Design, Information Systems
University of Houston – Main Campus
Houston, TX01-2028
Skills
- Microsoft Office proficiency
- Reconciliation and financial tracking
- Experience with Google Workspace and Dropbox
- Experienced with Windows and macOS operating systems
- Device troubleshooting expertise
- Proficient in remote collaboration
- Data entry proficiency
- Computer skills
- Customer service
- Staff management
- Team leadership
- Driven and determined
Languages
Spanish
Native or Bilingual
Timeline
Optician / Technology Liaison
Houston Eye Associates
01.2024 - Current
Assistant Manager / Optician Liaison
National Vision, Inc.
11.2019 - 01.2024
Administrative & Clerical Assistant
Church of Christ Ebenezer Ministries
10.2019 - Current
High School Diploma -
Harmony School of Innovation
No Degree - Psychology, Accounting, Introduction to Graphic Design, Information Systems
University of Houston – Main Campus