Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Russ

Sioux City,IA

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

16
16
years of professional experience

Work History

Store Manager

Finish Line
10.2022 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Lift Truck Operator

AmeriCold Logistics
10.2022 - 05.2023
  • Reduced product damages by carefully maneuvering lift trucks in tight spaces and congested areas.
  • Assisted in inventory management, conducting regular stock checks using the lift truck to access high shelves.
  • Streamlined loading and unloading processes with efficient operation of lift trucks for various types of cargo.
  • Operated different types of lift trucks, including stand-up riders, sit-down riders, and pallet jacks, demonstrating versatility and adaptability.

Seam Eyes

Tyson Foods
08.2019 - 09.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Forklift Operator

Seaboard Triumph Foods
10.2017 - 04.2019
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Processing Technician

Tyson Fresh Meats
06.2013 - 06.2017
  • Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
  • Provided technical support during new product introductions, facilitating smooth integration into existing processes.
  • Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
  • Played a key role in reducing lead times through effective scheduling and prioritization of work orders.

Painter Helper

Brock Group
08.2016 - 10.2016
  • Supported safe working conditions by properly setting up ladders, scaffolding, and other equipment for use by painting team members.
  • Assisted in completing jobs on schedule by maintaining a clean and organized work environment.
  • Managed inventory levels effectively to ensure that all necessary supplies were available for upcoming painting assignments without delay or additional costs incurred due to last-minute purchases.
  • Enhanced the efficiency of painting projects by preparing surfaces and materials ahead of time.

Customer Service Representative

Alorica
04.2011 - 03.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Tech Support Specialist

Stream International
01.2009 - 03.2010
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Documented support interactions for future reference.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.

Dishwasher

Famous Daves BBQ
08.2009 - 12.2009
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Sales and Service Representative

Quest
03.2008 - 12.2009
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.

Cook

Golden Corral Buffet and Grill
03.2009 - 09.2009
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Education

North High School
Sioux City, IA
05-2009

Skills

  • Customer service
  • Training and mentoring
  • Multitasking and organization
  • Team leadership
  • Cash management
  • Employee training
  • Team motivation
  • Staff management
  • Sales expertise
  • Strategic thinker
  • Partnership building
  • Problem-solving
  • Customer relations

Timeline

Store Manager

Finish Line
10.2022 - 05.2024

Lift Truck Operator

AmeriCold Logistics
10.2022 - 05.2023

Seam Eyes

Tyson Foods
08.2019 - 09.2020

Forklift Operator

Seaboard Triumph Foods
10.2017 - 04.2019

Painter Helper

Brock Group
08.2016 - 10.2016

Processing Technician

Tyson Fresh Meats
06.2013 - 06.2017

Customer Service Representative

Alorica
04.2011 - 03.2012

Dishwasher

Famous Daves BBQ
08.2009 - 12.2009

Cook

Golden Corral Buffet and Grill
03.2009 - 09.2009

Tech Support Specialist

Stream International
01.2009 - 03.2010

Sales and Service Representative

Quest
03.2008 - 12.2009

North High School

Similar Profiles

CREATE PROFILE