Brandon Russell
Bellevue,WA
Summary
Proactive System Administrator with 2 years of experience in managing diverse IT environments, complemented by a strong foundation in service desk operations. Proficient in troubleshooting, Microsoft Entra and Active Directory administration, and server and workstation assembly and configuration. Seeking to leverage my skills and experience to drive company success while continuously expanding my knowledge and expertise.
Overview
5
5
years of professional experience
Work History
Systems Administrator
Aerotek @ Nintendo Technology Development
Redmond, WA
10.2022 - Current
- Configured and maintained system hardware, software and network components.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Engaged in the planning and execution of migrating Entra tenants from an external source to our own environment.
- Managed user accounts, room settings, and equipment configurations in the Zoom Admin Portal to ensure efficient Zoom Room operations.
- Utilized PowerShell to configure and manage the rooms list in Outlook Room Finder after losing access to previous lists.
- Collaborated with other teams to develop solutions for various projects.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Troubleshot application errors and provided technical support to end-users.
- Created user accounts and managed access rights for users.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Researched and configured Azure Virtual Machines to support a machine learning experiment project.
- Led the research and implementation of technology solutions for a conference room remodel. Coordinated contractors for installation, resulting in rooms with enhanced functionality and improved user experience.
- Designed and documented wiring diagrams for the conference room, providing a comprehensive reference for installation and troubleshooting.
- Designed and implemented temporary office desk setups for interns and visitors, including workstations, networking, and displays, while ensuring a clean and organized environment.
- Worked closely with networking teams to identify and configure wall ports, developing detailed documentation for future reference.
- Assisted in the setup and support of AV systems for all-hands meetings, ensuring smooth and successful event execution.
CS Technical Support, Service Desk
Aerotek At Nintendo Of America
Redmond, WA
06.2019 - 10.2022
- Extensive experience of three years in delivering technical support, troubleshooting, and account management services to employees and associates.
- Delivered troubleshooting and support to users via phone, email, Teams chat, and in-person walk-ups.
- Provided technical and logistical support for meetings and training sessions for new agents, enhancing the overall training experience.
- Trained and mentored new service desk team members in their roles, including guidance on common issues and best practices for supporting associates.
- Onboarded and offboarded high volumes of new and existing users during peak seasons.
- Experienced in using AskToad and Service-Now for ticket response and incident tracking.
- Prepared conference rooms with specialized equipment for onboarding, deployment, and training sessions, ensuring all technical needs were met.
Education
Computer Information Technology
Olympic College
Skills
- Operating Systems: Windows, macOS, Ubuntu Linux
- User Administration: Microsoft Entra, Active Directory
- O365 Administration: Exchange Admin Center, Teams Admin Center, Entra Admin Center
- Hardware Assembly & Configuration: Skilled in assembling, building, configuring, and deploying workstation PCs and baremetal server machines
- Personal Attributes: Strong communicator with a cheerful and energetic demeanor, proactive in identifying and resolving technical challenges
Timeline
Systems Administrator
Aerotek @ Nintendo Technology Development
10.2022 - Current
CS Technical Support, Service Desk
Aerotek At Nintendo Of America
06.2019 - 10.2022
Computer Information Technology
Olympic College
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