Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brandon Saddler

Dallas,TX

Summary

Seeking a position as a valuable member of your team that leverages my skills, achievements, and abilities where I can maximize my customer service experience in a challenging and diverse environment to achieve the corporate goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Subject Matter Expert (QSA)

Genpact
Richardson, TX
03.2020 - Current
  • Applying subject expertise in evaluating business operations and processes
  • Identifying areas where technical solutions would improve business performance
  • Consulting across business operations, providing mentorship, and contributing specialized knowledge
  • Overseeing the development, testing, and implementation of new policies and procedures
  • Determining whether technical solutions meet defined requirements
  • Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users
  • Documenting processes and disseminating information to all relevant participants.

Investment Planning Representative

State Farm
Richardson, TX
05.2019 - 11.2019
  • Assisted Agents and their staff with product, policy, or procedure telephone inquiries, questions, and service requests
  • Processed and routed transactions, requests, and inquiries following established procedures and resources
  • Communicated with agents and business partners to obtain required information and forms
  • Identified, researched, and responded to questions or issues related to Investment Planning Services, retirement plan accounts, regulations and legislation
  • Created tickets for upper level employees to assist agents with technical problems
  • Assisted agents with technical issues regarding different programs and software.

Content Review Analyst

Genpact
Richardson, TX
05.2018 - 08.2019
  • Assisted the community and helped resolve inquiries empathetically, accurately and on time
  • Became and remained knowledgeable about client’s products and community standards
  • Made well balanced decisions and personally driven to be an effective advocate for the community
  • Displayed a strong bias to doing what’s right for the community in supporting the client’s mission
  • Investigated and resolved issues that were reported on client’s site such as requests for account support, technical support, and reports of potentially abusive content
  • Responded to user inquiries with high quality, speed, empathy and accuracy
  • Gathered, analyzed and utilized relevant data to develop ways to improve the overall user experience on the site
  • Reviewed the reported content within agreed turnaround times and standards of quality
  • Identified inefficiencies in workflows and suggested solutions
  • Recognized trends and patterns, and escalated issues outside the company policy to the global team.

Outbound Team Lead

Stitch Fix
Dallas, TX
03.2017 - 04.2018
  • Ensured work areas were kept clean, neat, and well-organized
  • Packed incoming stock away, took inventory and reported shortages
  • Kept records of incoming and outgoing shipments
  • Picked orders as requested by management
  • Sealed and tagged containers, confirmed accuracy of orders, and signed pick tickets to confirm
  • Onboarded new employees in rules and regulations, emergency locations, company history, etc
  • Trained new employees on policies and procedures
  • Coached employees on performance metrics as well as updated employees on changes to policy and procedures
  • Ensured correct shipping information was attached and moved completed orders to shipping area
  • Placed containers on pallets, and secured with stretch wrap, shrink wrap and strapping
  • Loaded and unloaded trucks by using totes, jacks and forklifts
  • Complied with OSHA and other safety regulations
  • Assisted in maintaining security of warehouse.

Team Lead

Amazon
Dallas, TX
01.2017 - 10.2017
  • Located merchandise to fulfill picking tickets
  • Trained and updated employees on procedures, rules, policies, etc
  • Ensured that site goals were met above standards
  • Onboarded employees with Welcome Day
  • Labeled specific inventory types
  • Followed proper loading and safety procedures always
  • Put deliveries away in the appropriate areas
  • Stacked deliveries into the delivery vehicle as needed.

Assistant Manager

Insurance Resource Group
Dallas, TX
06.2016 - 06.2017
  • Ensured company policies were followed
  • Hired, trained and developed new employees
  • Resolved customer issues to their overall satisfaction
  • Maintained an overall management style that followed company best practices
  • Provided leadership and direction to all employees
  • Ensured product quality and availability
  • Prepared and presented employee reviews
  • Worked closely with the manager to lead staff
  • Organized employee schedule
  • Ensured that health, safety, and security rules were followed
  • Took disciplinary action when necessary
  • Ensured a consistent standard of customer service
  • Motivated employees and ensured a focus on the mission
  • Completed tasks assigned by the general manager accurately and efficiently
  • Analyzed Employee Data and Metrics.

Administrative Team Lead

Telemark
Huntsville, TX
03.2013 - 08.2015
  • Coached team members
  • Onboarded employees to different products, company functions, procedures, and policies, etc
  • Developed team strengths and improved weaknesses
  • Identified team goals and evaluated team progress
  • Resolved conflict
  • Organized team initiatives.

Education

Bachelor of Arts - Theatre Arts

Sam Houston State University
Huntsville, TX
08.2016

Associate of Arts -

Mountain View College
Dallas, TX
05-2015

Skills

  • Exceptional Customer and Service oriented
  • Excellent Oral Communication
  • Data Entry
  • Sales Expertise
  • Email & Chat Support
  • Call Management
  • Fraud Identification
  • Data Collection/Analysis
  • Management Experience
  • Quantitative Skills
  • Experience in Leadership
  • Process Improvement
  • Idea Development and Brainstorming
  • Data Analysis
  • Content Management Expertise
  • Analytical Thinking
  • Issue Research
  • Fraud Detection
  • Fraud Patterns
  • Account Information Review
  • Transaction Review
  • Inbound and Outbound Calling
  • Call Center Operations
  • Microsoft Office Suite
  • Problem-Solving Abilities
  • Team Development
  • Professional Telephone Demeanor

Certification

  • Lean Certified
  • Bartending Certificate

References

References available upon request.

Timeline

Subject Matter Expert (QSA)

Genpact
03.2020 - Current

Investment Planning Representative

State Farm
05.2019 - 11.2019

Content Review Analyst

Genpact
05.2018 - 08.2019

Outbound Team Lead

Stitch Fix
03.2017 - 04.2018

Team Lead

Amazon
01.2017 - 10.2017

Assistant Manager

Insurance Resource Group
06.2016 - 06.2017

Administrative Team Lead

Telemark
03.2013 - 08.2015

Bachelor of Arts - Theatre Arts

Sam Houston State University

Associate of Arts -

Mountain View College

Similar Profiles

CREATE PROFILE
Brandon Saddler