Oversee and implement security protocols, procedures, and measures to maintain a secure environment within the hotel premises
Developing and implementing security policies by creating comprehensive security policies and procedures tailored to the hotel's needs, including conducting risk assessments, identifying potential threats, and formulating strategies to mitigate them
Recruit, train, and manage a team of security personnel
Assign duties, provide guidance, and ensure that security staff are prepared to handle any emergencies or security-related incidents
Oversee the operation and maintenance of closed-circuit television (CCTV) systems and alarm systems
Conducts investigations in the event of security breaches, thefts, or other incidents, by leading investigations to gather evidence, interview involved parties, and liaise with law enforcement agencies if necessary
Works closely with other departments, such as front desk, housekeeping, and maintenance, to ensure a coordinated approach to security
Develop and implement emergency response plans for various scenarios, such as fire, natural disasters, or medical emergencies.
Fostered seamless collaboration between internal departments during high-risk projects or critical incident responses by effectively communicating expectations.
Completed payroll, reports and all documentation for operations and administration.
Oversaw budget management for security department, optimizing resource allocation while maintaining high-quality service levels.
Security Manager
The Ritz- Carlton Residences (Marriott International)
12.2018 - 02.2022
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort from the property if necessary
Complete required shift reports and maintain confidentiality of all loss prevention documents
Implements, delivers, and manages learning programs aligned with values and cultural elements
Supports the effective management of Learning Administration to include but not limited to planning, scheduling, managing attendance, program announcements, etc
Manages course completion requirements, including reporting and completion audits
Manages the Execution and Facilitation of Team Member Orientation, Annual Orientation, and Leader Orientation
Enhances learning programs as necessary, in order to adapt to the changes that occur in the work environment or organizational strategy.
Security Supervisor
The Ritz- Carlton (Marriott International)
02.2018 - 12.2018
Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Conduct investigations, gather evidence, and facilitate interviews with relevant parties
Complete required shift reports and maintain confidentiality of all loss prevention documents
Trains staff in established emergency procedures and implements accident and fire prevention.
Security Officer
The Miami Beach Edition (Marriott International)
09.2016 - 12.2018
Responsible for the protection of hotel assets, protection of employees, patrons and property; accident, health and safety and fire prevention
Ensure that all areas of the hotel are safe and secure
Works with managers and employees to successfully execute all security tasks including patrols of property, assisting with guests, monitor and respond to alarms, lock property entrances when required and be responsible for keys
Conduct daily physical hazard inspections, respond to accidents, contact EMS or administer first aid/CPR as required, assist guests/employees during emergency situations.
Area Security Manager
Dollar Tree Corporate
05.2015 - 08.2016
Monitored building access and identified all officials and employees before authorizing their entrance
Noted and followed up on any unusual behavior
Responded to calls in both routine and emergency situations
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises
Collected and organized all surveillance data and information to protect client possessions and workspaces
Assisted in special investigations and crime prevention programs.
Asset Protection Team Leader
Target Stores
04.2014 - 05.2015
Responsible for protecting the assets and people of my location
Our Loss Prevention training program provides me with the knowledge and tools to do the job
Responsible for protecting the assets of the company, including the associates through prevention, awareness, communication and deterrence
Ensures the customer experience through providing a 'Crime Free Store' by making safe apprehensions, deterring internal and external theft, as well as, assisting in providing a safe shopping experience
Identify Associate theft and assist with internal investigations at the direction of Loss Prevention Manager, Loss Prevention Supervisor, District Loss Prevention Manager, and or Regional Loss Prevention Manager
Recover assets and / or make safe apprehensions following company apprehension policies.
Security Officer
W Hotel South
07.2012 - 03.2014
Patrol all areas of the hotel property including outside parking lots
Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary
Complete the necessary security forms to document losses of property or personal injury to guest or employee
Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed
Conduct investigations of security incidents
Maintain security of hotel key system; issue and receive keys.
Education
Bachelor's of Science in Criminal Justice -
Miami Dade College
12.2018
Hospitality & Security Management Certificate -
Florida Atlantic University
05.2015
Skills
Event security
Performance Improvements
Training Drills
Breach Identification
Risk Reduction
Emergency planning
Employee Relations
Access Control
Information Security
Staff Performance Assessments
Team Onboarding
Fire Control
Training Materials
Cybersecurity knowledge
Timeline
Interim Security Director / Security Manager
The Mondrian Hotel South Beach
09.2022 - Current
Security Manager
The Ritz- Carlton Residences (Marriott International)
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