Brandon Salgado

In charge of writing contracts and maintaining communication with the clients. Handling of power tools and other heavy equipment and machinery. Manual labor. Leadership position while head contractor is away. Team building. Time managing, Precise and efficient work.

• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
• Processed orders and returns efficiently, ensuring customer satisfaction throughout the transaction.
• Collaborated with team members to enhance service delivery and streamline operational workflows.
• Maintained accurate records of customer interactions in CRM systems for improved tracking and follow-up.
• Identified recurring issues in customer feedback and recommended solutions to management for process improvement.
• Implemented initiatives that enhanced response times, contributing to overall service efficiency improvements.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Processed customer layaway transactions accurately and efficiently.
• Maintained organized records of layaway agreements and customer information.
• Assisted customers with inquiries regarding layaway policies and procedures.
• Coordinated with sales associates to manage inventory for layaway items.
• Implemented strategies to reduce processing time for layaway transactions.
• Monitored compliance with company policies regarding layaway operations and security measures.
• Collaborated with team members to maintain an organized and updated layaway area.
• Ensured timely processing of payments by keeping track of due dates, sending reminders to customers when needed.
• Coordinated closely with other departments such as sales floor associates to ensure seamless integration between product selection and layaway service.
• Maintained accurate records of customer transactions, tracking payments and updating account statuses accordingly.