Brandon Sanares
Tracy,CA
Summary
Hard-working college student who is eager to learn with a proven track record at Bambu Desserts & Drinks as a Shift Lead. Excelling in customer service management and operations support. Skilled in handling 50+ customers per day with efficiency and a professional demeanor. Adept at training staff and enhancing customer satisfaction, demonstrating exceptional communication skills and a strong work ethic. I strive to create a friendly work environment whilst keeping the satisfaction of clients.
Overview
1
1
year of professional experience
Work History
Shift Leader
Bambu Desserts & Drinks - Tracy
2023.07 - 2024.08
- Made and served 50+ drinks and desserts per day with speed, quality, and consistency.
- Maintained and operated boba machines, blenders, steamers, and other equipment.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Memorized 40+ recipes for beverages as well as ingredients.
- Trained new employees and delegated daily tasks and responsibilities.
- Clearly communicated with other staff to maintain smooth operation
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Business - Entrepreneurship
San Jose State University
San Jose, CA05.2028
High School Diploma -
Mountain House High School
Mountain House, CA05.2024
Skills
- Professional Demeanor
- Exceptional Customer Service
- Eager to Expand Knowledge
- Production Scheduling
- Operations Support
- Customer Service Management
- Production Reporting
- Quick Learner
- Strong Work Ethic
- Strong Communication Skills
- Team Player
- Friendly and Outgoing
Timeline
Shift Leader
Bambu Desserts & Drinks - Tracy
2023.07 - 2024.08
Bachelor of Business - Entrepreneurship
San Jose State University
High School Diploma -
Mountain House High School
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