Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Brandon Sandoval

Chicago,IL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service / Server

Peggy Kinanes
08.2023 - 08.2024
  • Trained in Upselling drinks and food for a Family owned Irish Pub.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Lead Aquatic Management

Disney Aulani Resort
05.2023 - 08.2023
  • Managed about 50 employees at a time while also leading the daily operation of a Disney water resort located in Kapolei Hawaii
  • Ensured the safety of the daily 5000 guest occupancy while also ensuring staff was rescue ready.
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
  • Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
  • Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Pool Manager

Chicagoland Pool Management
05.2022 - 08.2022
  • Managed a local Pool with about 20 employees at a time
  • Ensured the safety and well-being of staff and guests at the pool
  • Held staff meetings, training, and in-services.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Oversaw and managed lifeguard staff by monitoring attendance and performance.
  • Ensured compliance with health regulations through regular water testing and documentation procedures.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
  • Maintained a clean and well-organized facility, contributing to a positive guest experience.
  • Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
  • Adjusted pool chemical balance to maintain general water cleanliness.
  • Performed regular safety inspections of pools and equipment to reduce hazards.
  • Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
  • Planned, coordinated and promoted aquatics programs to optimize water safety.
  • Contributed towards creating an inclusive environment where all patrons felt welcomed regardless of age or ability level.

Education

Real Estate License -

Illinois Real Estate Program
Chicago, IL

North American Learning Institution

Double Major - Business Management l Healthcare Administration -

DePaul University
Chicago, IL
09.2024

HIPPA CERTIFICATION - HIPPA Certification

North American Learning Institution
Chicago, IL
09.2024

GED -

Rolling Meadows High School
Rolling Meadows, IL
05.2023

Skills

  • CPR and First Aid Certified
  • Management
  • Scheduling
  • Customer Relations
  • Sales/ Upselling
  • Staff Scheduling
  • Company Investing
  • Stockholder Sharing
  • Hospitality

    • Strong Work Ethic

    Hospitality service expertise

    Cleanliness standards

    Safe Food Handling

    Guest Relations Management

Accomplishments

  • Supervised team of 50 staff members at the age of 18.
  • Collaborated with team of 50 in the development of Disney Aulani Resort.

Certification

HIPPA CERTIFICATION

  • CPR License - 2023
  • First AID/ AED License- 2023
  • MCAS - Microsoft Certified Application Specialist

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service / Server

Peggy Kinanes
08.2023 - 08.2024

Lead Aquatic Management

Disney Aulani Resort
05.2023 - 08.2023

Pool Manager

Chicagoland Pool Management
05.2022 - 08.2022

GED -

Rolling Meadows High School

Real Estate License -

Illinois Real Estate Program

North American Learning Institution

Double Major - Business Management l Healthcare Administration -

DePaul University

HIPPA CERTIFICATION - HIPPA Certification

North American Learning Institution

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Brandon Sandoval