Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDON SANKEY

Rancho Cucamonga,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Social Media Consultant

IE Preps Magazine
07.2017 - Current
  • Created content for all social media platforms
  • In charge of posts and responses to content posted on website and platforms
  • Trained clients on use of platforms by assisting in preparation of instructional materials and learning aides.
  • Represented company and brand while responding to social media inquiries.
  • Optimized website content and images to improve search engine rankings.
  • Managed over 50 calls/emails per day

Customer Service Liaison

Cozy Occasions
12.2013 - Current
  • Handling customer inquiries for future events by way of email and phone communications
  • Troubleshoot and resolve of problems with microcomputer equipment
  • Interacts with vendors for service and supports.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Fact Finding Agent

Maximus/EDD
07.2021 - 02.2023
  • Reviewed unemployment insurance claims with outstanding issues to determine next steps required to resolve issues
  • Using critical thinking skills, Agents will analyze all information, notes, and documentation to identify gaps or discrepancies in information
  • They will then perform outreach to claimants and/or employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue.
  • Handled over 10 cases per day

Forklift Operator

NFI
02.2021 - 10.2021
  • In charge of moving freight to keep count of inventory for delivery
  • Maintaining clean work environment by abiding by safety procedures and protocols.

Forklift Operator

Old Dominion Freight Line
11.2017 - 09.2020
  • Loaded and unloaded freight on trailers using motorized forklift
  • Utilized dock management system to monitor freight shipment locations throughout service center.

Teller / Personal Banker

Wells Fargo
03.2015 - 07.2016
  • Focused on building lifelong relationships with customers by supporting them in achieving financial goals and presenting options to make banking easier
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates

Enrichment Leader

Keep Youth Doing Something
04.2008 - 06.2015
  • Supervised students in various classrooms, halls, cafeterias, etc
  • Organized and supervised homework time, games, and other recreational activities to promote physical, mental, and social development
  • Taught students by selecting, developing, adapting and implementing appropriate instructional methods and techniques.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.

Education

Associate of Arts - Early Childhood Education

Chaffey College
Rancho Cucamonga, CA
01.2025

Skills

  • Skills Summary
  • Over fifteen years of Customer Service experience
  • 3 years of lead and management experience
  • CSR of the Year 3 times
  • Conflict Mediation
  • Customer Consulting
  • Process Optimization
  • Complex Problem-Solving
  • Coaching and Mentoring
  • Google Drive
  • Microsoft Office Suite

Timeline

Fact Finding Agent

Maximus/EDD
07.2021 - 02.2023

Forklift Operator

NFI
02.2021 - 10.2021

Forklift Operator

Old Dominion Freight Line
11.2017 - 09.2020

Social Media Consultant

IE Preps Magazine
07.2017 - Current

Teller / Personal Banker

Wells Fargo
03.2015 - 07.2016

Customer Service Liaison

Cozy Occasions
12.2013 - Current

Enrichment Leader

Keep Youth Doing Something
04.2008 - 06.2015

Associate of Arts - Early Childhood Education

Chaffey College

Similar Profiles

CREATE PROFILE
BRANDON SANKEY