Brandon Santana
San Diego,CA
Summary
I am very open to any learning, I have a lot of energy, desire to learn and to improve myself more and more.
Enthusiastic and experienced customer service representative. I stand out for my kindness in the treatment and ability to solve problems in a precise and agile way.
I am looking to join a dynamic team focused on quality optimization & i am looking for a passion for a profession, excellent organizational skills and facility for teamwork.
A person very adaptable to all kinds of environments and clear goal orientation. I would like to develop professionally in a company with future prospects and good growth opportunities.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Security Guard
Soriana
TIjuana, Baja California
04.2023 - 04.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Manager
Punto Verde
Tijuana, Baja California
01.2023 - 04.2023
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Customer Service Agent
Curacao
Tijuana, Baja California
11.2021 - 07.2022
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School - Electronic
Cecyte
Tijuana, BC 08.2018 - 06.2021
Skills
Safety and security
undefinedTimeline
Security Guard
Soriana
04.2023 - 04.2023
Manager
Punto Verde
01.2023 - 04.2023
Customer Service Agent
Curacao
11.2021 - 07.2022
High School - Electronic
Cecyte
08.2018 - 06.2021
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