Brandon Santana
San Diego,CA
Summary
I am very open to any learning, I have a lot of energy, desire to learn and to improve myself more and more.
Enthusiastic and experienced customer service representative. I stand out for my kindness in the treatment and ability to solve problems in a precise and agile way.
I am looking to join a dynamic team focused on quality optimization & i am looking for a passion for a profession, excellent organizational skills and facility for teamwork.
A person very adaptable to all kinds of environments and clear goal orientation. I would like to develop professionally in a company with future prospects and good growth opportunities.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Security Guard
Soriana
TIjuana, Baja California
04.2023 - 04.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Manager
Punto Verde
Tijuana, Baja California
01.2023 - 04.2023
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Customer Service Agent
Curacao
Tijuana, Baja California
11.2021 - 07.2022
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School - Electronic
Cecyte
Tijuana, BC 08.2018 - 06.2021
Skills
Safety and security
Dispatch
Punctuality
Work ethic
Coffee machinery
Beverage preparation
Point of sale operation
Food preparation and safety
Exceptional customer service
Cash Handling
Stock management
Account management
Timeline
Security Guard
Soriana
04.2023 - 04.2023
Manager
Punto Verde
01.2023 - 04.2023
Customer Service Agent
Curacao
11.2021 - 07.2022
High School - Electronic
Cecyte
08.2018 - 06.2021