Brandon Santos
......................................................................................................................................
4911 Orbit Ave Ne Salem,OR
Summary
Experienced with a background in security, law enforcement support, and small business management. Proven ability to lead teams, enforce safety procedures, and maintain compliance across retail, government, and service industries. Skilled in handling high-pressure situations, managing operations, and delivering reliable customer service.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
7
7
Certifications
Work History
Owner/ Operator
Valley Vapors LLC
08.2015 - Current
- Oversee all aspects of business operations, including strategic planning, budgeting, and daily management.
- Manage inventory procurement, ensuring the store remains stocked with high-quality products that meet customer demand.
- Develop and implement marketing strategies to increase customer engagement and drive sales growth.
- Provide leadership and training to staff, fostering a professional and customer-focused work environment.
- Deliver exceptional customer service by educating clients on products, safety, and compliance with vaping regulations.
- Maintain financial records, process payroll, and ensure accurate daily sales reports.
- Negotiate with suppliers and vendors to secure cost-effective deals and maintain strong business relationships.
- Monitor industry trends, stay updated on local regulations, and adapt business practices to ensure compliance.
- Handle customer inquiries and resolve complaints, prioritizing client satisfaction to build long-term loyalty.
- Manage and maintain the store's cleanliness, organization, and professional presentation.
- Supervisor: Jeremy Ellison ((503) 930-1659)
- Okay to contact this Supervisor: Contact me first
Owner/ Operator
PNW Maintenance Service
11.2021 - 06.2023
- Managed daily operations for a landscape and construction business, overseeing multiple job sites to ensure efficiency and quality of work.
- Supervised work crews, assigning tasks and ensuring projects were completed on time and within budget.
- Maintained client relationships by providing regular updates, addressing concerns, and ensuring customer satisfaction.
- Coordinated the procurement of materials and equipment, optimizing costs and ensuring job readiness.
- Ensured compliance with safety regulations and conducted regular safety checks at job sites.
- Performed strenuous manual labor alongside crews, including heavy lifting, operating machinery, and working in varying weather conditions.
- Specialized in lawn installation, irrigation systems, hardscaping, and other landscaping services requiring precision and durability.
- Managed business finances, payroll, and invoicing to maintain profitability and operational efficiency.
Store Protection Specialist
Ross Dress for Less
06.2014 - 06.2015
- Monitored compliance with company policies to prevent theft and reduce shortages.
- Supported supervisors in enhancing customer service and safeguarding company assets.
- Interacted with customers to maintain high service standards and a secure shopping environment.
- Conducted theft deterrence measures and performed additional duties as needed.
Police Reserve Officer
Guam Police Department
09.2012 - 09.2013
- Conducted traffic enforcement, issued citations, and verified driver documentation.
- Assisted the public with law compliance and provided police escort services.
- Updated police logs, prepared incident reports, and maintained patrol vehicles.
- Directed traffic, secured areas, and safeguarded lives and property
- Supervisor: Lieutenant Micheal Arcangel ((671) 475-8615)
- Okay to contact this Supervisor: Yes
Airport Police Guard
GIAA Airport Police
11.2010 - 09.2013
- Enforced airport laws and regulations while ensuring public safety.
- Performed patrols, vehicle inspections, and traffic management.
- Handled dispatch and desk watch duties, including maintaining police logs and reports.
- Collected and accounted for lost funds, ensuring accurate daily transaction records.
- Supervisor: Lieutenant Dean Delgado ((671) 646-0308)
- Okay to contact this Supervisor: Yes
Sales Representative
Guam Home Center
09.2009 - 11.2010
- Processed sales transactions, balanced cash receipts, and prepared daily reports.
- Stocked merchandise, conducted inventory, and supported other departments.
- Supervisor: Mike Wu ((671) 632-4442)
- Okay to contact this Supervisor: Yes
Education
High school diploma or equivalent -
Douglas McKay High School
Salem, ORSome college - Business
Chemeketa Community College
Salem, ORTechnical or occupational certificate - undefined
Civilian Volunteer Police Reserve
Tiyan, GUSkills
Operations management
Client relationship management
Relationship management
Security operations
Incident response
Leadership and team management
Customer service
Conflict resolution
Business operations
Inventory management
Regulatory compliance
Report writing
Communication skills
Problem solving
Time management
Certification
Guam Police Department: Civilian Volunteer Police Reserve Level I
Timeline
Owner/ Operator
PNW Maintenance Service
11.2021 - 06.2023
Owner/ Operator
Valley Vapors LLC
08.2015 - Current
Store Protection Specialist
Ross Dress for Less
06.2014 - 06.2015
Police Reserve Officer
Guam Police Department
09.2012 - 09.2013
Airport Police Guard
GIAA Airport Police
11.2010 - 09.2013
Sales Representative
Guam Home Center
09.2009 - 11.2010
Technical or occupational certificate - undefined
Civilian Volunteer Police Reserve
High school diploma or equivalent -
Douglas McKay High School
Some college - Business
Chemeketa Community College
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