Brandon Scarberry
T&S Lead
Nashville,TN
Summary
Dynamic individual with hands-on experience in Trust and Safety and policy implementation as well as talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals for multiple projects.
Overview
17
17
years of professional experience
Work History
Crisis and Escalation Management Lead
TikTok USDS
11.2022 - 10.2025
- Lead a team of 30+ content moderators across two sites to review & action cases in accordance with TikTok policy
- Managed coverage and review of all tickets on the Safety On Call BOT for the entire US market
- Oversaw, set up, and rolled out all incoming escalation sweeps submitted to our team to mitigate harmful trends
- Coordinated daily workflow schedules for 10+ direct reports and delivered monthly performance scorecards
- Collaborated daily with User Support, eCommerce, Policy, GBS, and Risk Management teams
- Trained 8 new moderators on CEMO workflows within one week in Scottsdale, AZ
- Conducted 25+ interviews for the company for multiple roles within Trust and Safety
- Lead the team in taking down 500k photo comment cases of CSAM from October 2024 to May 2025
Content Moderator
TikTok USDS
10.2022 - 10.2025
- Moderated all content (videos, livestreams, user links, hashtags, comments) for violations against our platform's policies and community guidelines and actioned on them appropriately
- Assisted new cohorts in training by leading shadow sessions while encouraging active discussion while moderating and fielded questions regarding policy, workflow, and daily operation
- Created various documents to aid my team in training calibrations, policy comprehension, and to improve overall productivity across our workflow
- In addition to being trained in the R1/Reported by User queues, I was moved to a special project entitled 'Kid's Mode' in March of 2021. In this queue, we worked closely with the Policy team and other stakeholders to develop youth safety policies in focus groups for the platform's U13 experience
- I became a candidate in the first MEP (Moderator Excellence Program) at the Nashville Center of Excellence for my respective team in June 2022
Server
Zanies Comedy Clubs Inc
01.2016 - 08.2023
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for enhanced guest satisfaction.
- Maintained cleanliness and organization of dining area, following health and safety standards consistently.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques to improve team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Operated the sound booth when needed and issued all parking, safety, house rule announcements, and introduced all talent coming to the stage.
- Assisted customers with inquiries and resolved issues promptly.
- Monitored inventory levels of tickets and supplies, facilitating timely restocking efforts.
- Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
- Trained new box office associates on company policies and procedures, contributing to a cohesive team environment.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
Tier 1 Helpdesk Agent
NTT Data
03.2019 - 08.2020
- Provided tech support via phone to end users
- Created tickets for every call and escalated tickets to the user's remote field team if necessary
- Used remote desktop applications to remote into several client's work on computers to fix issues with shared drives, Microsoft products, VPN connections, and any other issues that the end users encountered
- Assisted both Vanderbilt employees and patients in unlocking their respective user accounts, changing their passwords, and unlocking BitLocker encryption
- Used applications such as VMWare, Bomgar, LogMeIn, and Active Directory tools daily to further assist end user clients
- Assisted new team members in both Slack/Microsoft Teams by locating knowledge articles, helpful links, or other materials that may aid them with their issue
- Aided in setup and scheduling video conference calls for Viacom employees and Vanderbilt patients using Telehealth/Zoom
Chassis Line Technician
Nissan North America, Inc.
11.2014 - 01.2016
- Operated assembly line machinery for chassis production, ensuring adherence to safety protocols.
- Conducted quality inspections on assembled components, identifying defects and implementing corrective measures.
- Collaborated with team members to streamline workflows, enhancing production efficiency and minimizing downtime.
- Trained new technicians on machinery operation and safety standards, fostering a culture of safety and compliance.
- Implemented process improvements that reduced waste and optimized resource utilization across the chassis line.
- Achieved consistent high-quality results, diligently adhering to established standards for chassis assembly procedures.
- Participated in root-cause analysis investigations for recurring issues, identifying possible solutions that led to long-term corrective actions.
House Manager
Malco Theaters
11.2008 - 08.2014
- Oversaw daily theater operations, ensuring smooth performance schedules and customer satisfaction.
- Managed box office operations, optimizing ticket sales and customer service interactions.
- Coordinated daily operations, ensuring efficiency and organization across all areas.
- Managed household staff schedules, optimizing workflow and task delegation.
- Developed and implemented systems for inventory management of concessions products and cleaning supplies.
- Oversaw maintenance and repair projects, enhancing home safety and functionality.
- Managed box office operations, optimizing ticket sales and customer service interactions.
- Developed marketing strategies to increase audience attendance and community outreach initiatives for various movie promotions.
- Fostered partnerships with local businesses to enhance promotional efforts and community involvement.
- Conducted regular evaluations of staff performance, setting clear expectations and providing feedback for continuous improvement.
Education
ASSOCIATE'S DEGREE - Information Technology
Tennessee Center of Applied Technology
Nashville, TN01.2020
General Education - undefined
Motlow State Community College
Smyrna, TN01.2009
Skills
- Team Management
- Policy Implementation
- Crisis Response
- Risk Mitigation
- Incident Investigation
- Efficiency Optimization
- Data Analysis
- Customer service
- Strategic issue analysis
- Teamwork and collaboration
- Presentation Building
- Quality & SOP Auditing
- Workforce planning
- Tooling troubleshooting
- VMWare
- Zendesk
- Friendly, positive attitude
Timeline
Crisis and Escalation Management Lead
TikTok USDS
11.2022 - 10.2025
Content Moderator
TikTok USDS
10.2022 - 10.2025
Tier 1 Helpdesk Agent
NTT Data
03.2019 - 08.2020
Server
Zanies Comedy Clubs Inc
01.2016 - 08.2023
Chassis Line Technician
Nissan North America, Inc.
11.2014 - 01.2016
House Manager
Malco Theaters
11.2008 - 08.2014
General Education - undefined
Motlow State Community College
ASSOCIATE'S DEGREE - Information Technology
Tennessee Center of Applied Technology