Brandon Scarberry
T&S Lead
Nashville,TN
Summary
Dynamic individual with hands-on experience in Trust and Safety and policy implementation as well as talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals for multiple projects.
Overview
7
7
years of professional experience
Work History
Crisis and Escalation Management Lead
TikTok USDS
11.2022 - 10.2025
- Lead a team of 30+ content moderators across two sites to review & action cases in accordance with TikTok policy
- Managed coverage and review of all tickets on the Safety On Call BOT for the entire US market
- Oversaw, set up, and rolled out all incoming escalation sweeps submitted to our team to mitigate harmful trends
- Coordinated daily workflow schedules for 10+ direct reports and delivered monthly performance scorecards
- Collaborated daily with User Support, eCommerce, Policy, GBS, and Risk Management teams
- Trained 8 new moderators on CEMO workflows within one week in Scottsdale, AZ
- Conducted 25+ interviews for the company for multiple roles within Trust and Safety
- Lead the team in taking down 500k photo comment cases of CSAM from October 2024 to May 2025
Content Moderator
TikTok USDS
10.2022 - 10.2025
- Moderated all content (videos, livestreams, user links, hashtags, comments) for violations against our platform's policies and community guidelines and actioned on them appropriately
- Assisted new cohorts in training by leading shadow sessions while encouraging active discussion while moderating and fielded questions regarding policy, workflow, and daily operation
- Created various documents to aid my team in training calibrations, policy comprehension, and to improve overall productivity across our workflow
- In addition to being trained in the R1/Reported by User queues, I was moved to a special project entitled 'Kid's Mode' in March of 2021. In this queue, we worked closely with the Policy team and other stakeholders to develop youth safety policies in focus groups for the platform's U13 experience
- I became a candidate in the first MEP (Moderator Excellence Program) at the Nashville Center of Excellence for my respective team in June 2022
Tier 1 Helpdesk Agent
NTT Data
03.2019 - 08.2020
- Provided tech support via phone to end users
- Created tickets for every call and escalated tickets to the user's remote field team if necessary
- Used remote desktop applications to remote into several client's work on computers to fix issues with shared drives, Microsoft products, VPN connections, and any other issues that the end users encountered
- Assisted both Vanderbilt employees and patients in unlocking their respective user accounts, changing their passwords, and unlocking BitLocker encryption
- Used applications such as VMWare, Bomgar, LogMeIn, and Active Directory tools daily to further assist end user clients
- Assisted new team members in both Slack/Microsoft Teams by locating knowledge articles, helpful links, or other materials that may aid them with their issue
- Aided in setup and scheduling video conference calls for Viacom employees and Vanderbilt patients using Telehealth/Zoom
Education
ASSOCIATE'S DEGREE - Information Technology
Tennessee Center of Applied Technology
Nashville, TN01.2020
General Education - undefined
Motlow State Community College
Smyrna, TN01.2009
Skills
- Team Management
- Policy Implementation
- Crisis Response
- Risk Mitigation
- Incident Investigation
- Efficiency Optimization
- Data Analysis
- Customer service
- Strategic issue analysis
- Teamwork and collaboration
- Presentation Building
- Quality & SOP Auditing
- Workforce planning
- Tooling troubleshooting
- VMWare
- Zendesk
- Friendly, positive attitude
Timeline
Crisis and Escalation Management Lead
TikTok USDS
11.2022 - 10.2025
Content Moderator
TikTok USDS
10.2022 - 10.2025
Tier 1 Helpdesk Agent
NTT Data
03.2019 - 08.2020
General Education - undefined
Motlow State Community College
ASSOCIATE'S DEGREE - Information Technology
Tennessee Center of Applied Technology