Brandon Schappell
Portland,OR
Summary
Results-driven Product Manager specializing in cloud-based solutions and cross-functional collaboration. Proven ability to modernize legacy systems and engage customers to shape product vision and features.
Overview
5
5
years of professional experience
Work History
Product Manager
CDK Global
Hoffman Estates, Illinois
06.2023 - Current
- Collaborated with cross-functional teams to define clear product requirements and features, aligning stakeholder expectations.
- Modernized Legacy PICK domain functions into a Cloud-based solution
- Engaged customers through interviews to clarify product vision and prioritize features for successful releases.
- Created user stories and acceptance criteria for agile development processes, ensuring alignment with user needs and project goals.
Lead Service Advisor
Gee Automotive
Portland, Oregon
08.2022 - 06.2023
- Assisted customers with service inquiries and product recommendations.
- Coordinated with technicians to ensure timely service completion and accurate repairs.
- Communicated service options and pricing clearly to customers during consultations.
- Managed customer follow-ups to ensure satisfaction after services were completed.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Assistant Service Manager
NW Jeep
Beaverton, OR
07.2021 - 08.2022
- Engaged with customers to address concerns and facilitate issue resolution.
- Implemented process improvements to enhance service efficiency and quality.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Assisted in managing service department operations and staff schedules.
- Maintained accurate records of service transactions and customer communications.
Education
High School Diploma -
Aloha High School
Beaverton, OR06-1999
Skills
- Product vision
- Product roadmaps
- Requirements building
- Feature prioritization
- Feature delivery
- Cross-functional collaboration
- Team leadership
- Jira, Aha!, Confluence
- Cloud-based solutions
Timeline
Product Manager
CDK Global
06.2023 - Current
Lead Service Advisor
Gee Automotive
08.2022 - 06.2023
Assistant Service Manager
NW Jeep
07.2021 - 08.2022
High School Diploma -
Aloha High School